Retail Sales Ambassador - Tailored Clothing, Mall of New Hampshire - Full Time
About The Position
The Retail Sales Ambassador drives sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. The role cultivates repeat clientele and serves as an expert for the represented vendor, brand, or area. It also communicates customer needs and shopping patterns to leadership and vendor partners and carries out strategic merchandising initiatives. The Ambassador provides exceptional customer service, builds brand-specific clientele, supports vendor and store events, and helps maintain a neat and properly signed sales floor. The role works with vendors, personal stylists, and store leaders to meet sales and participation goals, and uses Macy’s point-of-sale systems and company devices to complete transactions.
Requirements
- At least one year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Ability to work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to lift at least 30 pounds and perform the physical activities listed in the posting.
Responsibilities
- Prioritize the customer and provide an exceptional customer experience.
- Greet customers, recommend products, and upsell.
- Build relationships that convert customers into clients and cultivate repeat clientele.
- Share vendor product knowledge and serve as the expert for the designated vendor, brand, or area.
- Communicate customer needs and shopping patterns to leadership and the vendor community.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turnover, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
