Retail Sales Ambassador - Tailored Clothing, Haywood Mall - Full Time
About The Position
As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, recommending additional items, and cultivating repeat clientele. You serve as the expert for the vendor, brand, or area you represent and communicate customer needs and shopping patterns to leadership and vendor partners. You also execute strategic merchandising initiatives and help create an inclusive environment that fosters respectful, authentic relationships with colleagues, customers, and communities. This is a full-time role. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week, with schedules dependent on business needs and colleague availability.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Ability to work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to meet the physical requirements of lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders; standing for at least two consecutive hours and lifting at least 30 pounds.
- Color vision.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide an exceptional customer experience by making the customer the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
