Retail Sales Ambassador - Tailored Clothing, Haywood Mall - Full Time

Macy's • Greenville, SC

2d • Onsite

About The Position

As a Retail Sales Ambassador for tailored clothing, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to store leadership and vendors, and carry out strategic merchandising initiatives. The role also involves creating a welcoming, inclusive environment and delivering an exceptional customer experience.

This is a full-time position at Macy’s Haywood Mall. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Self-starter able to work independently and as part of a team.
• Excellent time management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, with the ability to collaborate across departments.
• Comfort with computers, mobile devices, and frequent use of radio frequency equipment.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect to strengthen relationships and build authentic connections with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and the vendor community.
• Execute strategic merchandising initiatives for the represented vendor, brand, or area.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed