Store Manager- Pandora @ Mall of New Hampshire

Pandora•Manchester, NH

10d•$70,000 - $75,000

About The Position

The Store Manager leads the store team and immerses themselves in Pandora’s brand, culture, and products while delivering exceptional customer experiences. The role includes spending time on the sales floor, engaging with customers, and working with the team to drive sales. The Store Manager coaches and manages Assistant Store Managers, Sales Leads, and Sales Associates, and is responsible for sales performance, customer loyalty, talent development, and store operations.

Requirements

At least 3–5 years of experience as a Store Manager in a high-performance selling environment.
Strong written and verbal communication skills.
Ability to connect with people at all levels of the organization.
Business acumen and analytical thinking, with the ability to deliver positive results.
Experience recruiting, retaining, and developing teams, including succession planning and internal mobility.
Knowledge of Microsoft Office 365 Suite and retail point-of-sale systems.
At least 18 years old, with proof of identity and eligibility to work.
Ability to work a flexible schedule that includes nights, weekends, and holidays.
Ability to stand for extended periods, lift more than 50 pounds, and arrive at work on time.

Responsibilities

Embody Pandora’s store culture and encourage team members to act as brand ambassadors.
Exceed individual and store sales goals by building genuine customer connections.
Meet and surpass commercial targets and key performance indicators (KPIs).
Create memorable shopping experiences through product knowledge and brand loyalty.
Coach and inspire the sales team, promoting accountability and providing real-time feedback and guidance toward KPI goals.
Build lasting customer relationships through authentic engagement.
Recruit talent for seasonal and core roles, including Assistant Store Managers, Sales Associates, and Sales Leads.
Partner with the Divisional Sales Manager and Human Resource team to identify and resolve performance issues and policy violations.
Oversee talent, brand, and store operations, including timely implementation of visual merchandising directives, efficient processes, and ongoing talent development.
Perform other duties as assigned.