Assistant Manager - Pandora Boutique, Spotsylvania Mall

REEDS Jewelers • Fredericksburg, VA

15h

About The Position

REEDS Jewelers is hiring an Assistant Store Manager for its Pandora boutique at Spotsylvania Mall. The role supports the Store Manager in leading a high-performing team and driving sales, team development, and operational excellence. The Assistant Store Manager helps create a culture of passion, integrity, and service, ensuring customers feel valued and receive a personalized shopping experience. REEDS is a family-run jewelry company celebrating excellence since 1946; the boutique is exclusively Pandora-branded and owned and operated by REEDS.

Requirements

• Experience in retail, preferably in luxury, specialty, or jewelry retail.
• Passion for the Pandora and REEDS brands.
• Strong leadership presence and ability to inspire, guide, and develop a team.
• Proficiency in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• High school diploma or equivalent.
• Legal eligibility to work in the United States.
• Ability to sit or stand for extended periods as required.

Nice To Haves

• Previous coursework or certification from the Gemological Institute of America (GIA).
• Passion for jewelry, watches, and Pandora.

Responsibilities

• Partner with the Store Manager to exceed sales goals and key performance indicators.
• Lead by example on the sales floor and mentor team members.
• Drive growth through product strategies and promotional execution.
• Develop new and repeat customer relationships.
• Deliver and coach exceptional customer service and personalized shopping experiences.
• Support the team during peak traffic and high-stakes moments.
• Use customer feedback to improve the store experience and service strategy.
• Support hiring and retention of strong team members.
• Provide coaching, recognition, and mentorship to team members.
• Promote learning, teamwork, and performance.
• Help manage training, development, and performance tracking.
• Maintain smooth and efficient daily operations.
• Uphold company policies and ensure compliance.
• Monitor inventory, loss prevention, and store standards.
• Improve processes and back-of-house organization.

Benefits

• Health, dental, life, and long-term disability insurance.
• 401(k).
• Merchandise discounts.
• Career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED