Assistant Boutique Manager

Richemont • Beverly Hills, CA

6d

About The Position

The Assistant Boutique Manager assists the Boutique Manager with the day-to-day operations of the boutique, motivating and directing the team to provide exceptional service while reaching or exceeding sales targets. The role supports sales initiatives, team development, client acquisition and retention, boutique operations, and community relationships. The Assistant Boutique Manager must be able to lead the boutique and ensure business continuity when the Boutique Manager is absent.

Requirements

• 5–7 years of management experience; luxury retail experience preferred.
• Critical-thinking skills and a solution-oriented approach.
• Team-player spirit and ability to work well in a group or team dynamic.
• Autonomy and excellent interpersonal skills.
• Flexibility and adaptability to changing work responsibilities.
• Excellent communication skills.
• Proficiency with MS Office software required.
• Availability and flexibility to work days, nights, weekends, holidays, and store openings and closings to meet business needs.

Nice To Haves

• Management experience in luxury retail.
• Additional foreign-language skills.
• Proficiency with SAP.

Responsibilities

• Motivate and support retail initiatives to generate revenue and achieve sales targets.
• Participate in and lead activities that improve sales to prospective, repeat, and VIP clients; set the tone on the selling floor and contribute to sales and sales assists.
• Set the standard for exceptional customer service and support management of the Boutique Team.
• Help assess team needs; train and guide team members on Maison history, RNA policies and procedures, and product knowledge.
• Schedule the team to provide appropriate coverage based on business needs.
• Guide the team in meeting KPIs and achieving goals; provide performance feedback, coaching, accountability, and development support.
• Lead the boutique and ensure continuity of operations in the Boutique Manager’s absence.
• Help ensure payroll and commissions are completed on time and in accordance with company guidelines.
• Support proper boutique operations and help supervise the safety and wellbeing of the team, clients, and products by following RNA safety and security guidelines.
• Follow finance guidelines and procedures, and ensure the team does the same; complete required reporting.
• Ensure visual merchandising policies and procedures are followed according to headquarters and VM manager guidance.
• Ensure associates develop new client relationships and meet client acquisition and development KPIs.
• Analyze individual and boutique performance, identify business opportunities, and support action plans.
• Maintain VIP relationships and work with corporate to develop these clients; build loyalty through customer journeys.
• Ensure associates use available CRM tools; travel with clients to events and manufacture trips when appropriate.
• Ensure daily, weekly, and monthly activations are completed.
• Help develop relationships within the community and provide feedback about competition and an understanding of traffic.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed