Boutique Assistant - Naples

Richemont • Naples, FL

9d

About The Position

Van Cleef & Arpels is seeking a Boutique Assistant for its Naples boutique. Reporting to the Sales Manager, the role supports Sales Associates, Reception, and the boutique’s daily maintenance and operations to deliver an exceptional client experience. The Boutique Assistant also participates consistently and actively in the Van Cleef & Arpels Service Excellence Ceremony.

The role involves maintaining selling-floor supplies, assisting with boutique opening and closing, handling jewelry setup and pulling, maintaining backstock, replenishing point-of-sale stations and desks, and helping ensure merchandise is kept in proper condition. The position also includes greeting clients and supporting Reception duties while following management and corporate protocols and upholding the Maison’s professional image and Service Charter.

Van Cleef & Arpels provides training on its history, know-how, and creations, and describes employee career development as central to its ambitions. Applicants must have valid U.S. work authorization. Compensation is negotiated based on skills and prior work experience.

Requirements

• Bachelor’s degree or equivalent.
• Strong organizational skills and ability to multitask and manage multiple projects simultaneously.
• Proficiency in computer skills.
• Excellent communication and verbal abilities for interacting with customers and colleagues.
• Proactive and adaptable approach in a dynamic retail environment.
• Ability to provide exceptional customer service and support.
• Valid work authorization for employment in the USA.

Nice To Haves

• At least two years of experience in a fast-paced luxury environment is preferred.
• Familiarity with SAP software.
• Fluency in multiple languages.

Responsibilities

• Replenish selling-floor supplies, such as shopping bags and wrapping paper, as needed.
• Participate in setup and breakdown at boutique opening and closing.
• Handle morning jewelry setup and evening jewelry pulling, and maintain backstock.
• Accurately backfill point-of-sale stations and desks.
• Partner with Management and Boutique Administrators to ensure merchandise is kept in proper condition.
• Greet clients and assist with Reception duties.
• Follow management and corporate protocols for the client experience.
• Maintain a professional demeanor and uphold the Van Cleef & Arpels Service Charter.
• Provide support to Sales Associates and contribute to daily boutique maintenance and operations.
• Participate consistently and actively in the Van Cleef & Arpels Service Excellence Ceremony.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off.
• Training on the Maison’s history, know-how, and creations.

What This Job Offers

• Job Type: Full-time