Assistant Boutique Director

Richemont • Costa Mesa, CA

7d

About The Position

The Assistant Boutique Director is an ambassador of the Chloé Maison who welcomes guests and supports the Boutique Director in leading the team and supervising boutique operations. The role helps ensure successful business and acts as the boutique leader when the Boutique Director is absent.

As a team leader, the Assistant Boutique Director organizes energizing briefings, maintains team motivation and product knowledge, supports training and recruitment, coaches team members on the sales floor, and fosters a strong team spirit aligned with Chloé’s values.

The role supervises boutique presentation, team grooming, operational processes, stock management, and compliance with Richemont policies and standards, including applicable sustainability guidelines. It also supports client relationship development, monitors CRM targets and client databases, and promotes omnichannel services.

The Assistant Boutique Director leads and monitors sales performance, contributes to business analysis and action planning with the Boutique Director, motivates the team to achieve targets, participates in commercial activities, proposes ideas to improve business, and stays informed about local trading conditions and competitors.

Responsibilities

• Organize energizing team briefings and maintain team motivation.
• Ensure team members maintain product knowledge and complete product and commercial training.
• Coach the team on the sales floor and identify individual training needs.
• Support recruitment and induction of team members.
• Lead by example and foster team spirit consistent with Chloé’s values.
• Share best practices and provide support as an active member of the Chloé community.
• Supervise boutique presentation and team grooming throughout the day.
• Coordinate with the team and management to suggest improvements to operations, processes, and the boutique environment.
• Ensure implementation of store, management, and sustainability guidelines.
• Supervise stock management tasks and compliance with Richemont policies and standards.
• Support the team in initiating and developing long-term client relationships.
• Monitor boutique, CRM Supervisor, and stylist CRM targets and help the team achieve them.
• Supervise the client database and consistent follow-up of staff client books.
• Lead by example and supervise sales on the floor to improve business performance and customer service.
• Promote team engagement with omnichannel services and provide the Boutique Director with feedback on individual performance.
• Assist the Boutique Director in analyzing sales figures and creating monthly, quarterly, and yearly action plans aligned with Maison strategy.
• Motivate the team to achieve boutique and individual targets and follow up systematically with each team member.
• Participate in commercial activities and proactively propose ideas to improve business.
• Stay aware of local trading conditions and competitor activities.
• Lead the boutique in the absence of the Boutique Director.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health savings accounts
• Flexible spending accounts
• Employee assistance program
• Life insurance
• Disability benefits
• 401(k) with employer match
• Wellness reimbursement
• Paid time off
• Paid volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed