Boutique Director, Aspen

CHANEL • Aspen, CO

23h • Onsite

About The Position

CHANEL is seeking a Boutique Director to serve as the boutique’s leader and brand ambassador. The role builds and develops an exceptional team that consistently delivers superior client service and exceeds defined performance targets. The director creates a client-service-oriented environment and coaches and mentors diverse leaders.

The Boutique Director inspires staff to deliver an elevated client experience, fosters a positive and inclusive working environment, develops boutique leadership, and partners with the boutique team and Home Office to set and achieve business goals. The role uses key performance indicators and lessons learned to drive continuous improvement and represents CHANEL in the market by developing the client base through community involvement, local business partnerships, and social and seasonal events.

This position requires an in-store presence to develop and coach teams, maintain boutique image and operational standards, and deliver elevated client service to drive business results. The schedule is flexible and may include late nights, weekends, and some holidays. The position requires the ability to lift 15 lbs.

Requirements

• Minimum 7 years of related experience.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Passion for CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within CHANEL.
• Ability to lift 15 lbs.
• Flexible schedule with the ability to work late nights, weekends, and some holidays.

Nice To Haves

• Bachelor’s degree preferred.
• Foreign language skills preferred but not required.

Responsibilities

• Coach and inspire boutique staff to deliver an elevated client experience for all clients.
• Foster a positive working environment and a culture of feedback that encourages diversity, mutual respect, and teamwork.
• Develop boutique leadership and empower leaders to manage their direct reports and assigned business responsibilities.
• Develop and achieve business goals with the boutique team and Home Office, devising creative and strategic solutions to increase sales.
• Lead with agility and resilience, using key performance indicators and lessons learned to continuously improve.
• Represent CHANEL in the market and develop the client base through community involvement, partnerships with local high-profile businesses, and social and seasonal events.
• Maintain boutique image and operational standards through in-store leadership.

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership.
• Paid time off policies that include vacation, holiday, sick, and volunteer days.
• 401(k) and other incentives.
• Healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts for health care and dependent care, a Health Savings Account, and an Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.
• Employee Resource Groups.
• Annual time off to volunteer through CHANEL Community and matching of employee donations to select charitable organizations.
• In-house onboarding and leadership development programs, coaching, and online and live career development classes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed