Assistant Boutique Director

Richemont • Costa Mesa, CA

9d • $85,000 - $100,000

About The Position

The Assistant Boutique Director is an ambassador of the Chloé Maison and welcomes guests into the Chloé family. The role supports the Boutique Director in leading the team and overseeing boutique operations to achieve business success, and acts as boutique leader when the Boutique Director is absent. Responsibilities span team leadership, operational excellence, client relationship development, and omnichannel business performance.

Responsibilities

• Organize energizing team briefings and maintain a high level of team motivation.
• Maintain team product knowledge and ensure implementation of product and commercial training.
• Coach team members on the sales floor and identify individual training needs.
• Support recruitment and induction of team members.
• Lead by example, foster team spirit, and promote Chloé’s values of entrepreneurship, togetherness, excellence, creativity, and positive impact.
• Participate in the Chloé community by sharing best practices, asking questions, and providing support.
• Supervise the boutique environment and ensure teams are well groomed throughout the day.
• Work with the team and management to suggest improvements to operations, processes, and the boutique environment.
• Ensure implementation of store, management, and sustainability guidelines.
• Supervise stock management tasks and ensure compliance with Richemont policies and standards.
• Support the team in initiating and developing long-term client relationships.
• Monitor boutique, CRM Supervisor, and stylist CRM targets and help the team meet them.
• Supervise the client database and ensure consistent follow-up of staff client books.
• Lead and supervise sales on the floor to improve business performance and customer service.
• Ensure team engagement with omnichannel services and provide the Boutique Director with feedback on individual performance.
• Assist the Boutique Director in analyzing sales figures and developing monthly, quarterly, and yearly action plans aligned with Maison strategy.
• Motivate the team to achieve boutique and individual targets and follow up systematically with each team member.
• Participate in commercial activities and propose ideas to improve business.
• Stay informed about the local trading environment and competitors’ activities.

Benefits

• Medical, dental, and vision programs
• Health savings and flexible spending accounts
• Employee assistance program for associates and household members
• Life insurance
• Disability benefits
• 401(k) with employer match
• Wellness reimbursement benefit
• Paid time off
• Volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed