Boutique Assistant - Houston

Richemont • Houston, TX

3d

About The Position

Van Cleef & Arpels is seeking a Boutique Assistant to support the boutique’s daily operations and deliver an exceptional client experience. Reporting to the Sales Manager, the role supports Sales Associates, assists with Reception duties, maintains the boutique, and participates consistently and actively in the Van Cleef & Arpels Service Excellence Ceremony. The position calls for a proactive, adaptable person who can manage multiple projects in a dynamic retail environment while providing excellent customer service and support.

The Boutique Assistant handles selling-floor supply replenishment, opening and closing setup, jewelry setup and pulling, backstock maintenance, and POS station and desk replenishment. The role also includes greeting clients, following client-experience protocols, partnering with Management and Boutique Administrators to maintain merchandise condition, and upholding the Maison’s professional image and Service Charter.

Van Cleef & Arpels describes employee career development as a priority and provides new employees with training on its history, know-how, and creations. Applicants must have valid work authorization for employment in the USA. Salary is negotiated based on skills and prior work experience.

Requirements

• Bachelor’s degree or equivalent.
• Strong organizational skills and ability to multitask and manage multiple projects simultaneously.
• Proficiency in computer skills.
• Excellent communication and verbal abilities to interact effectively with customers and colleagues.
• Proactive and adaptable approach in a dynamic retail environment.
• Valid work authorization for employment in the USA.

Nice To Haves

• At least two years of experience in a fast-paced luxury environment is preferred.
• Familiarity with SAP software.
• Fluency in multiple languages.

Responsibilities

• Replenish selling-floor supplies, including shopping bags and wrapping paper, as needed.
• Participate in setting up and breaking down the boutique at opening and closing.
• Handle morning jewelry setup and evening jewelry pulling, and maintain backstock.
• Accurately replenish POS stations and desks.
• Partner with Management and Boutique Administrators to ensure merchandise is kept in proper condition.
• Greet clients and assist with Reception duties.
• Follow protocols established by Management and Corporate regarding the client experience.
• Maintain a professional demeanor and follow the Service Charter to uphold the Van Cleef & Arpels image.
• Support Sales Associates, daily boutique maintenance and operations, and the client experience.
• Participate consistently and actively in the Van Cleef & Arpels Service Excellence Ceremony.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off.
• Training on the company’s history, know-how, and creations.

What This Job Offers

• Job Type: Full-time