Boutique Director - Somerset, MI

CHANEL • Troy, MI

23h • $92,400 - $103,000 • Onsite

About The Position

The Boutique Director leads CHANEL’s Fragrance & Beauty boutique in Troy, Michigan, serving as its host and assuming overall leadership and decision-making responsibility. The role develops and coaches the boutique team, drives sales and client development, delivers an exceptional client experience, maintains brand image and operational standards, and builds relationships across the local market and community. The position requires an in-store presence to coach teams, uphold boutique image and operating standards, and drive business results.

The director oversees team development, recruitment, onboarding, performance reviews, employee relations, sales-floor leadership, client experience, merchandising, business performance, inventory, budgets, scheduling, reporting, and loss prevention. The role works in partnership with the Assistant Manager and coordinates with corporate teams, HR, and Payroll as appropriate.

Requirements

• Minimum of 7 years of leadership experience.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within CHANEL.
• Ability to handle multiple tasks and meet tight deadlines concurrently.
• Ability to lift 20 lbs. and stand for extended periods.
• Flexible schedule with ability to work late nights, weekends, and some holidays.
• In-store presence is required for team development and coaching, boutique image and operational standards, and elevated client service.

Nice To Haves

• Bachelor’s degree preferred.
• Foreign language skills preferred but not required.

Responsibilities

• Develop boutique staff through succession planning, career development plans, annual reviews, coaching, and regular team communication.
• Recruit and retain employees, including freelancers, and ensure a consistent onboarding experience.
• Address employee issues in accordance with CHANEL standards and policies, partnering with HR as needed.
• Foster an inclusive, respectful, collaborative workplace free of discrimination and harassment.
• Lead by example on the sales floor, provide overall boutique leadership, and act as the ultimate decision maker.
• Use an omni-channel approach to direct sales to fashion boutiques and CHANEL.com where appropriate.
• Build relationships with Fashion Boutique personnel, external vendors, and the local community.
• Provide a memorable in-store and after-sales client experience, personalize client interactions, resolve client situations, and meet corporate voice-of-client standards.
• Attend seasonal education seminars and corporate meetings.
• Model brand image and service expectations; maintain hygiene, visual merchandising, cleanliness, organization, and attention to detail.
• Achieve sales objectives using products, services, and events; set goals for sales, KPIs, clienteling, service behaviors, and CRM.
• Use client data to retain, recruit, and grow returning clients, and develop local business initiatives and events.
• Monitor industry, local trends, and competitive activity; identify and execute strategic growth opportunities.
• Manage merchandise stock levels and communicate issues to corporate.
• Oversee operational tasks in partnership with the Assistant Manager.
• Submit weekly store performance and event recaps on time.
• Monitor expenses, including personnel costs, maintain operating budgets, and seek to reduce costs.
• Promote and oversee loss prevention, physical security, cash controls, inventory management, inter-store communication, and loss-prevention audits.
• Optimize staff schedules with the Assistant Manager to ensure floor coverage and support sales and customer service.
• Coordinate schedule requests, paid time off, holiday and overtime matters, and leave processing with HR/Payroll.

Benefits

• Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership.
• Paid time off including vacation, holidays, sick days, and volunteer days.
• 401(k) and other incentives.
• Healthcare offerings including medical, dental, vision, virtual care, One Medical, flexible spending accounts, health savings account, and employee assistance program.
• Life insurance, accidental death and dismemberment coverage, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking.
• Employees are encouraged to take annual time off to volunteer through CHANEL Community.
• CHANEL matches employee donations to select charitable organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager