Assistant Boutique Manager
About The Position
The Assistant Boutique Manager assists the Boutique Manager with the boutique’s day-to-day operations, motivating and directing the team to deliver exceptional customer service while meeting or exceeding sales targets. The role supports sales initiatives and contributes to sales on the selling floor, helps manage and develop the team, and can lead the boutique in the Boutique Manager’s absence. The position also supports proper boutique operations, including safety and security, finance procedures, reporting, visual merchandising standards, payroll, and commissions. It contributes to client acquisition and development, VIP relationships, client loyalty, CRM use, and community and business-center relationships. The role analyzes performance and helps identify opportunities and action plans.
Requirements
- 5–7 years of management experience.
- Critical-thinking and solution-oriented skills.
- Team-player approach and ability to work well within a group or team dynamic.
- Autonomy and excellent interpersonal skills.
- Flexibility and adaptability in work responsibilities.
- Excellent communication skills.
- Proficiency with MS Office software.
- Availability and flexibility to work days, nights, weekends, holidays, store openings, and closings, according to business needs.
Nice To Haves
- Management experience in luxury retail is preferred.
- Knowledge of a foreign language is highly appreciated.
- Proficiency with SAP is preferred.
Responsibilities
- Motivate and support retail initiatives to generate revenue and achieve sales targets.
- Participate in and lead activities that improve sales to prospects, repeat clients, and VIP clients.
- Set the tone on the selling floor, contribute to sales and sales assists, and deliver exceptional customer service.
- Support the Boutique Manager in assessing team needs and managing the boutique team.
- Train and guide the team on Maison history, RNA policies and procedures, and product knowledge.
- Schedule the team to ensure appropriate coverage based on business needs.
- Help guide the team in meeting KPIs and reaching goals; provide regular performance feedback, coaching, and accountability and development support.
- Lead the boutique and ensure business continuity when the Boutique Manager is absent.
- Help ensure payroll and commissions are completed on time and in accordance with company guidelines.
- Help supervise the safety and wellbeing of the team, clients, and product by following RNA safety and security guidelines.
- Follow finance procedures and policies and ensure the team does the same.
- Complete reporting as requested.
- Ensure visual merchandising policies and procedures follow HQ and VM manager requests and guidelines.
- Ensure associates develop new client relationships and meet client acquisition and development KPIs.
- Analyze individual and boutique performance, identify business opportunities, and support action plans.
- Maintain VIP relationships and work with corporate to build and develop these clients.
- Build client loyalty by guiding clients through customer journeys.
- Work with associates to ensure they use available CRM tools.
- Travel with clients to events and manufacture trips when appropriate.
- Ensure daily, weekly, and monthly activations are completed.
- Help develop positive relationships within the community and the boutique’s business centers.
- Provide feedback about competition and an understanding of traffic.
Benefits
- Medical, dental, and vision programs.
- Health savings and flexible spending accounts.
- Life insurance and disability benefits.
- 401(k) with employer match.
- Paid time off.
- Wellness reimbursement benefit.
- Employee assistance program.
- Volunteer days off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
