Multi-Site Concierge (Part-Time)

Kettler Enterprises•Hyattsville, MD

2d•Onsite

About The Position

KETTLER is hiring a part-time Multi-Site Concierge to work at Sovren and Atworth in Maryland. Under the direction of the Community Manager and Concierge Lead, the Concierge helps maximize resident satisfaction and retention by providing excellent service to residents and guests. Compensation is $21.00 per hour. The Concierge serves as the property's primary point of contact, welcomes residents and visitors, handles administrative requests and deliveries, and supports the community team with office tasks. The role also involves maintaining amenity schedules, responding to service requests, inspecting common areas, and communicating conditions that may affect resident safety or satisfaction. The designated shift is worked every day of the year, including holidays, except during vacation and sick hours.

Requirements

High school diploma or equivalent.
1–2 years of customer service or sales experience.
Availability to work the designated shift every day of the year, including all holidays, excluding vacation and sick hours.
Excellent computer and telephone skills.
Knowledge of intranet applications, printers, multi-line telephones, fax machines, and photocopiers.
Excellent English communication skills, both verbal and written.

Responsibilities

Manage administrative requests from residents.
Distribute packages and sign for deliveries.
Record resident service requests and ensure timely follow-up.
Assist team members with administrative or office needs, such as assembling move-in and lease packets.
Issue guest parking passes and notify the Community Manager of unauthorized vehicles.
Maintain schedules for the party room, media room, and other events and amenities.
Receive and distribute office mail.
Audit and reconcile KeyTrak daily and weekly.
Ensure service-request follow-up is completed within 24 hours.
Complete other tasks as assigned by the Property Manager.
Serve as the property's primary point of contact and greet customers, residents, and guests.
Ensure guests and customers are admitted to the building promptly and directed appropriately.
Assist residents with directions, community information and services, and information about the surrounding neighborhood.
Answer the primary property phone line and deliver messages to the appropriate recipient.
Maintain curb appeal and continuously inspect common areas and the desk for cleanliness.
Advise the Community Manager or appropriate team member of community conditions affecting resident safety and report resident dissatisfaction.
Maintain professional dress and conduct at all times.