Multi-Site Community Manager - Fountain Village, Promenade, & Westwynd

Thrive Communities•Vancouver, WA

9d•Onsite

About The Position

Thrive Communities is hiring a full-time Multi-Site Community Manager to oversee operations at Fountain Village, Promenade, and Westwynd. The role is an in-person position requiring physical presence at the supported properties during normal business hours. The schedule is Monday through Friday, 9 AM to 6 PM, with after-hours and weekend support potentially required as needed. The salary range is $81,000 to $85,000 per year. The manager is accountable for the properties’ financial performance, site staffing and leadership, administrative and compliance work, resident relations, maintenance coordination, marketing and leasing, and safety and risk management. The role requires collaboration with on-site teams, home office departments, vendors, residents, ownership, and leadership. The position also includes physically inspecting properties and units, supporting tours and property operations, and ensuring that company policies and applicable program requirements are followed.

Requirements

At least 3 years of property management experience or equivalent experience demonstrating proficiency.
At least 6 months of supervisory experience with demonstrated strong leadership skills.
Proficiency in Microsoft Word, Outlook, and Excel.
Experience with daily pricing and changing market demands and trends.
A Notary License, or ability to obtain one within 3 months of hire.
Detail orientation and ability to provide accurate, timely reports.
Understanding of property budgets, property management accounting, and expense control.
Ability to work in a fast-paced, customer-service-oriented environment and understand industry terminology.
Ability to de-escalate conflict and remain calm and courteous.
Ability to communicate effectively and thoroughly with residents, vendors, subordinates, home office departments, ownership, and leadership, with cultural awareness and respect for diverse backgrounds.
Ability to meet multiple competing deadlines, work independently and as part of a team, delegate effectively, receive feedback, and follow direction.
Strong problem-solving, time-management, organizational, prioritization, and resident-retention skills.
Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Ability to be physically present at the supported properties and onsite during normal business hours.
Ability to walk sites and units, including stairs, uneven surfaces, and construction zones; sit, stand, and walk as needed; work at a desk and on a computer for prolonged periods; and occasionally bend, stoop, squat, climb stairs, push, pull, reach above shoulder, and lift frequently up to 25 pounds and occasionally 25 to 40 pounds.
Ability to work primarily indoors and also outdoors in all weather conditions, and communicate in person, by phone, and through virtual platforms.

Nice To Haves

Certified Apartment Manager (CAM) certification.
Intermediate to advanced experience with Yardi/CRM and On-Site.
A history of accurate reporting and budget and property financial oversight, including confidence discussing variances with managers and clients.

Responsibilities

Assist with budget formulation, follow established budget guidelines, oversee rent collection and posting, and take required actions for evictions, utility cut-offs, and landlord liens.
Ensure invoices are submitted and approved for timely payment; complete month-end procedures and reports; safeguard and reconcile the property credit card; and maintain responsibility for property financial performance.
Hire, train, develop, supervise, discipline, and terminate on-site staff as needed, in consultation with leadership and Human Resources.
Conduct bi-annual performance reviews, approve timesheets, guide staff on employee procedures, provide ongoing training and coaching, delegate work, and support team accountability and working relationships.
Ensure lease files are current and compliant with applicable affordable housing program requirements, if applicable; maintain management records; submit reports; prepare for audits and annual reporting; issue notices as needed; and complete required training.
Oversee office opening and property condition, attend scheduled management meetings, and ensure the leasing office, common areas, trash rooms, and model units are maintained.
Build a sense of community, maintain a positive customer-service mindset, conduct move-in and move-out inspections with residents, review notices to vacate, and implement procedures for resident communications and concerns.
Walk and inspect the property, verify vacant apartment condition, track make-ready and vacancy status, coordinate apartment reconditioning, oversee vendor and contractor communications, and monitor maintenance activities.
Stay informed about market conditions and trends, show the property to prospective residents as needed, and ensure phone calls and emails receive timely, professional responses.
Report liability, property, and workplace injury incidents promptly; maintain awareness of safety materials and policies; train the team on safety and PPE; complete safety checklists; and ensure monthly safety meetings occur.
Collaborate productively with home office departments, conduct business according to company policies and procedures, and perform additional duties assigned by the Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Employer-matched 401(k) retirement plan.
Discretionary bonus potential.
Eligibility for earned leasing and renewal commissions.
$0-premium medical, dental, and vision insurance effective the first of the month following the start date.
Fully covered long-term disability insurance.
Fully covered life insurance, with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.