Multi-Site Community Manager - Fountain Village, Promenade, & Westwynd

Thrive Communities•Vancouver, WA

11d•$81,000 - $85,000•Onsite

About The Position

Thrive Communities is hiring a full-time Multi-Site Community Manager to oversee Fountain Village, Promenade, and Westwynd. The role is responsible for the financial performance, staffing and leadership, administration, resident relations, maintenance coordination, marketing and leasing, and safety and risk management of the supported properties. The manager works with on-site teams and home office departments to maintain property operations, provide strong resident service, and follow company policies and applicable compliance requirements. The position is in person at the supported sites, with a regular Monday–Friday schedule from 9 AM to 6 PM. After-hours and weekend support may be required as needed. The role reports to the Regional Manager for assigned duties and works under leadership and Human Resources guidance on personnel matters. The salary range is $81,000–$85,000 per year. Thrive describes its purpose as delivering outstanding results for clients, inspiring associate engagement, and elevating residents’ living experiences. Its stated values are “Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.”

Requirements

At least 3 years of property management experience or equivalent experience demonstrating proficiency.
At least 6 months of supervisory experience, with demonstrated strong leadership skills.
Proficiency in Microsoft Word, Outlook, and Excel.
Experience overseeing budgets and property financials, reporting accurately, and discussing variances with managers and clients.
Experience with daily pricing and changing market demands and trends.
A Notary License, or ability to obtain one within 3 months of hire.
Ability to provide accurate, timely reports and understand basic property budgets, property management accounting, and expense control.
Ability to work in a fast-paced, customer-service-oriented environment and understand industry terminology.
Ability to de-escalate conflict and remain calm and courteous.
Ability to communicate effectively and specifically with residents, vendors, subordinates, home office departments, ownership, and leadership, with cultural awareness and equity.
Ability to meet competing deadlines, work independently and as part of a team, delegate effectively, and receive and apply feedback and direction.
Strong problem-solving, time management, organizational, prioritization, and resident-retention skills.
Ability to read, write, speak, and comprehend English using correct grammar and punctuation.
Ability to work in person at supported sites and be physically present during normal business hours.
Ability to stand, walk, or sit as needed; walk sites and units, including stairs and uneven surfaces or construction zones; and sit for prolonged periods while working at a computer.
Ability to bend, stoop, squat, climb stairs, push, pull, and reach above shoulder occasionally; lift frequently up to 25 pounds and occasionally 25–40 pounds.
Ability to work mostly indoors and outdoors in all weather conditions and communicate in person, by phone, and through virtual platforms.

Nice To Haves

Certified Apartment Manager (CAM) certification preferred.
Intermediate to advanced experience with Yardi/CRM and On-Site preferred.

Responsibilities

Assist with formulating budgets, stay within established budget guidelines, and oversee the financial success of the property.
Ensure rents are collected and posted on time; perform evictions, utility cut-offs, and landlord liens as required.
Submit and approve invoices in the appropriate system and complete month-end procedures and reports, including deposit accounting, variances, expiring leases, write-off registers, receivable aging, security deposit activity, and gross potential rent.
Safeguard and reconcile the property credit card in accordance with accounting policies and deadlines.
Hire, train, develop, supervise, discipline, and terminate on-site staff as needed, in coordination with leadership and Human Resources.
Conduct bi-annual performance reviews, review and approve timesheets, communicate employee procedures, provide ongoing team training, coach and recognize staff, delegate work, and promote accountability.
Maintain current, complete, and compliant lease files, including compliance with applicable affordable housing program requirements.
Ensure the office opens on schedule and oversee the condition of the property, including leasing offices, common areas, trash rooms, and model units.
Attend scheduled management meetings; maintain records of management activity; submit reports to the corporate office; prepare for audits and complete annual reporting.
Issue appropriate notices and complete required training while ensuring associates complete required coursework.
Promote a sense of community and positive customer service; conduct move-in and move-out inspections; review notices to vacate; and maintain resident communications about complaints and service requests.
Walk and inspect the property, verify vacant apartment conditions, monitor vacancy and make-ready status, coordinate apartment reconditioning, and oversee maintenance activities.
Oversee or delegate vendor and contractor communications related to work scheduling, billing, vendor relations, and certificates of insurance.
Monitor market conditions and trends, show the property to prospective residents as needed, and ensure phone calls and emails receive timely, professional responses.
Immediately report liability, property, and workplace injury incidents to the appropriate managers and departments.
Maintain awareness of safety materials and policies, train the team on safety protocols and PPE, complete relevant safety checklists, and ensure monthly safety meetings take place.
Collaborate productively with home office departments, conduct business in accordance with company policies and procedures, and perform additional duties assigned by the Regional Manager.

Benefits

34 paid days off per year, including PTO, paid holidays, a paid personal day, a paid day of service, and a paid birthday.
Employer-matched 401(k) retirement plan.
Discretionary bonus potential.
Eligibility for earned leasing and renewal commissions.
Medical, dental, and vision insurance with $0 premium, effective the first day of the month following the start date.
Fully covered long-term disability insurance.
Fully covered life insurance, with supplemental life insurance options.
24/7 Everyday Assistance Program (EAP).
Voluntary critical illness, accident, hospital indemnity, and short-term disability insurance.
Pet insurance discounts.
Parking and transit commuter benefits.
Annual professional development reimbursement.
Training opportunities and career progression and growth plans.
Company-wide parties and events.