Assistant Community Manager (Multi-Site)

ACC MANAGEMENT GROUP, INC. • Elkhorn, WI

2d • Onsite

About The Position

ACC Management Group is seeking an Assistant Community Manager to support the day-to-day operations of three scattered-site affordable housing communities. The position is scheduled three days per week at Havenwood, a 91-unit property in Lake Geneva, Wisconsin, and two days per week at Gilbert Court, a 48-unit property in Elkhorn, Wisconsin. The role requires strong office and administrative experience, excellent organizational and communication skills, and the ability to work independently while providing outstanding resident service. Experience with Section 8 Project-Based housing and Section 42 Low-Income Housing Tax Credit (LIHTC) files and compliance is preferred.

The Assistant Community Manager supports leasing, resident relations, property administration, rent collection, renewals, and compliance with company policies and Fair Housing requirements. The position works with the Community Manager and maintains relationships with residents, prospects, vendors, suppliers, and other service professionals. The role has no supervisory responsibilities. Work takes place in a professional office environment, and travel is required between assigned property locations using personal transportation, as well as periodically to corporate-office trainings and meetings.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Knowledge and experience in an office or clerical setting.
• Proficiency with computer software for word processing, spreadsheets, databases, and presentations, including Microsoft Outlook, Word, and Excel.
• Valid driver's license and acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and manage time efficiently.
• Excellent verbal and written communication skills.
• Goal-oriented and a team player.
• Ability to work independently under tight deadlines.
• Professional appearance and respectful interactions with others.
• Ability to lift up to 25 pounds unassisted as needed.
• Ability to travel to assigned properties using personal transportation and periodically attend trainings and meetings arranged through the corporate office.

Nice To Haves

• One to two years of leasing or property management experience.
• Experience with Section 8 Project-Based housing and Section 42 Low-Income Housing Tax Credit (LIHTC) files and compliance.
• Experience with Onesite software.

Responsibilities

• Ensure properties and vacant units are ready for showings and move-in dates.
• Communicate property features and amenities to prospects, answer their questions promptly, and conduct vacant-unit showings.
• Greet walk-in visitors during open office hours and respond to their needs, questions, or complaints.
• Address resident concerns and maintenance requests in a timely manner.
• Process applicant, recertification, and renewal paperwork in accordance with company policies and Fair Housing requirements.
• Generate, distribute, monitor, and follow up on renewal notices.
• Coordinate and process lease paperwork for move-ins and move-outs.
• Collect rent according to company procedures and policies.
• Assist with delinquency matters and related reporting.
• Maintain strong resident relations while implementing company and community policies, and assist the Community Manager with resident relations.
• Maintain relationships with vendors, suppliers, and professionals servicing the company or property.
• Record and document resident correspondence as appropriate.
• Report and document accidents and emergencies to the Community Manager in a timely manner.
• Maintain resident files and confidential information securely and in compliance with company policies and Fair Housing law.
• Recommend and assist with marketing efforts and strategy implementation.
• Maintain current knowledge of assigned property descriptions and classifications.
• Stay current on and adhere to Fair Housing laws, policies, and practices and ACC Management Group procedures.

Benefits

• Competitive pay with bonus opportunities.
• Company-sponsored medical HRA plans.
• Voluntary dental and vision coverage for employees working 30 or more hours per week.
• Short-term disability, long-term disability, and life insurance options for employees working 30 or more hours per week.
• Company-paid $25,000 life insurance policy when enrolled in short-term and long-term disability, for employees working 30 or more hours per week.
• 401(k) eligibility after six months of employment for full-time and part-time employees, with company match of 25% of the first 5% of eligible compensation and full vesting after three years.
• Paid time off provided up front.
• 10 paid holidays, including a floating holiday and a birthday holiday.
• Free Employee Assistance Program for all employees, including part-time employees, with no enrollment required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED