Msr II

WESTconsin Credit Union Careers•Menomonie, WI

About The Position

WESTconsin Credit Union is seeking an MSR II to provide member service and support the credit union’s mission of promoting financial wellness. The role represents the credit union to members in a friendly, positive, and professional manner and provides prompt, efficient, confidential, and accurate service when processing teller transactions. The MSR II opens a range of share accounts and provides information about savings, loans, and other products. The position responds to member requests, problems, and complaints, directing members to the appropriate person when needed. It also involves learning to recognize members’ needs and appropriately presenting or referring them to relevant services. The schedule includes every other Saturday.

Requirements

High school diploma or equivalent.
Proven track record in customer service.
Proficiency in basic computer skills, data entry, and typing.
Positive attitude, professional image, and self-motivation.
Excellent verbal and written communication skills.
Availability to work every other Saturday.

Responsibilities

Represent the Credit Union to members in a friendly, positive, and professional manner.
Process teller transactions promptly, efficiently, confidentially, and accurately.
Open new share accounts, including savings, checking, money market, certificate, commercial, organizational, benefit, individual retirement, health savings, trust, estate, custodial, and guardianship accounts.
Provide information about savings, loan, and other product features and benefits.
Respond to members’ requests, problems, and complaints, and direct them to the appropriate person for assistance and resolution when needed.
Recognize members’ needs for services and present or refer them appropriately.