Msr I

Love Where You Work•Holladay, UT

About The Position

As an MSR I, you provide accurate, professional, and caring banking services to members and prospective members. You answer questions, understand and de-escalate concerns, resolve requests, and offer needs-based Credit Union products and services. You open and maintain consumer auxiliary accounts, assist with online and mobile banking and branch technology, and handle account transactions and servicing, including deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards and cash advances, night drop and mail deposits, check processing, card maintenance, certificate renewals, file maintenance, account changes, and fraud or card disputes. You maintain and balance a cash drawer, complete audits and supporting documentation, and assist with loan-servicing requests. You build relationships with new and existing members through courteous, prompt communication in person and through phone, voicemail, text, and email. You provide general Credit Union information and counsel members on money management and financial matters within the scope of your role. You work with branch employees, area personnel, and management to support smooth branch operations by accurately completing records and reports, attending meetings as required, communicating significant activities or concerns, maintaining a clean and secure work area, and following branch opening and closing procedures. You also develop your knowledge and performance through training, certification, and ongoing education, and stay informed about economic conditions and legal or regulatory changes relevant to the Credit Union and its members. Success means completing transactions efficiently, accurately, and in accordance with established procedures; following security practices; balancing funds and promptly resolving discrepancies; and completing required reports, audits, and documentation on time. It also means building positive member relationships by explaining services, assessing needs, recommending appropriate products, and courteously resolving concerns, while maintaining effective working relationships and continuing to develop job knowledge. The role follows a regular and predictable schedule that supports reliable branch operations and a consistent member experience.

Requirements

High school graduate or equivalent.
One to three years of similar or related experience.
Working knowledge of Credit Union account and loan services, policies, procedures, consumer banking practices, and related legal, regulatory, and documentation requirements.
Excellent member service, communication, and public relations skills.
Professional appearance and attitude.
Analytical, financially minded, and detail-oriented.
Comfort using computer applications and standard business equipment, including a computer, printer, telephone, calculator, and notary stamp when applicable.
Strong typing skills.
Ability to support members and branch operations accurately, efficiently, and professionally.

Responsibilities

Provide excellent member service by answering questions, understanding concerns, de-escalating issues, resolving requests, and offering needs-based Credit Union products and services.
Open and maintain consumer auxiliary accounts and assist members with online and mobile banking and emerging branch technology.
Process deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards, Visa cash advances, night drop deposits, mail deposits, and checks.
Perform account services including card maintenance, certificate renewals, file maintenance, account changes, and fraud or debit and credit card disputes.
Maintain and balance a cash drawer, demonstrate transaction accuracy, complete audits, and prepare supporting documentation.
Assist with loan servicing, including payoffs, address changes, collateral releases, and payment due date changes.
Communicate promptly and courteously with members and prospective members in person, by phone, voicemail, text, and email.
Provide general Credit Union information and counsel members on money management and financial matters within the role.
Build and strengthen relationships with new and existing members, explain programs and services, assess needs, and resolve concerns.
Collaborate with branch employees, area personnel, and management to ensure smooth branch operations.
Complete reports and records accurately, attend meetings as required, and keep management informed of significant activities or concerns.
Maintain a clean and secure work area and safely and precisely follow branch opening and closing procedures.
Complete assigned training, certification programs, and ongoing education, and stay informed about relevant economic conditions and legal or regulatory changes.
Follow security procedures, balance monies accurately, promptly resolve discrepancies, and complete required reports, audits, and documentation in a timely and accurate manner.