Floating MSR I

Apple Federal Credit Union•Falls Church, VA

9h•Onsite

About The Position

Under general supervision and following established policies and procedures, the Floating MSR I performs a broad range of member service activities in person, by mail, and by telephone. The role answers questions about credit union services and processes transactions quickly and efficiently, while representing the credit union in a courteous and professional manner. The employee follows The Apple Way principles—Team Up, Serve with Purpose, Challenge Yourself, and Own It—and adheres to credit union policies, procedures, and regulations relating to the Bank Secrecy Act. The position supports various Northern Virginia branch locations as needed and performs other member services and clerical duties as assigned by the Branch Manager, Assistant Branch Manager, or Director of Branch Operations. The position is full-time, with hours Monday through Saturday based on business needs. The Floating Member Service Representative I may be assigned to branches in the Northern Virginia area, including Bailey's Crossroads, Burke, Chantilly, Fairfax, Fairfax Corner, Falls Church, Kingstowne, Merrifield, Mt. Vernon, Springfield, Stafford, and other locations. Travel may be required and will be reimbursed at the rate published on the Apple Federal Credit Union intranet. The employee must be able to function in a financial institution branch environment and use standard office equipment.

Requirements

At least 12 months of financial institution or cash handling experience.
High school diploma or equivalent (GED).
Excellent interpersonal and member/customer service skills.
Ability to multitask.
Excellent oral and written communication skills.
Ability to learn and cross-sell credit union products and services.
PC proficiency.
Ability to use standard office equipment, including a PC, fax, copier, telephone, and postage machine.
Ability to function in a financial institution branch environment.
Travel may be required; travel is reimbursed at the rate published on the Apple Federal Credit Union intranet.
Selected candidates are subject to credit and background checks to determine employment eligibility.

Responsibilities

Represent the credit union to members in person, by mail, and by telephone in a courteous, professional manner.
Provide prompt, efficient, and accurate service for transactions such as deposits, withdrawals, and account transfers.
Balance checks and cash to daily cash received vouchers.
Receive loan payments, checks, and cash for deposit into members’ savings or checking accounts; verify amounts, examine checks for proper endorsement and negotiability, and enter information into the computer system.
Process mail transactions and respond to member correspondence by form letter regarding transactions affecting their accounts.
Incorporate the Pillars of Member Service into daily activities and provide friendly, professional service to internal and external members.
Stay current on and follow Apple FCU products, services, policies, and procedures, and complete internal training requirements.
Identify cross-selling opportunities and refer members accordingly.
Process member requests for share withdrawals.
Follow Apple FCU security policy, CTR and SAR reporting requirements, and negotiable items procedures; refer questionable transactions to the immediate supervisor.
Provide support to various branch locations as needed and perform other assigned member services and clerical duties.