MSR I

CASE Credit Union•East Lansing, MI

16h

About The Position

The MSR I provides a variety of paying and receiving services for Credit Union members in person, by phone, and through the mail. Duties include processing deposits, withdrawals, loan payments, cash advances, checks, money orders, transfers, and other transactions; balancing daily transactions and verifying cash totals; and investigating discrepancies. The role also performs member account maintenance, answers questions, resolves account problems, explains Credit Union products and services, and actively cross-sells services to help members meet their financial needs. The MSR I represents the Credit Union courteously and professionally, protects the privacy of member account information, and coordinates with other departments and management. Additional duties may include clerical and receptionist work, drive-up service, ATM envelope verification, night drop functions, branch opening and closing, maintaining a clean and secure work area, and participating in training to support compliance with Credit Union policies and applicable laws and regulations.

Requirements

High school graduate or equivalent.
No prior experience necessary; abilities are generally acquired on the job in 12 months.
Good communication skills.
Time management skills.
Ability to operate related computer applications and business equipment, including a fax machine, copy machine, coin and money counting machines, and telephone.

Responsibilities

Provide paying and receiving services to members in person, by phone, and through the mail.
Receive deposits, loan and late payments, payroll starts, stops, and changes.
Process cash advances, gift cards, stamps, cashier's checks, money orders, stop payments, wires, service center transactions, and transfers.
Disburse cash or check withdrawals and verify transactions, endorsements, and document negotiability.
Monitor deposits, detect and resolve discrepancies, trial-balance throughout the day, and balance daily transactions and totals.
Open and close branch locations and follow branch security and safety procedures.
Present and explain Credit Union products and services, assist members with their financial needs, and actively cross-sell products and services.
Order checks and receive payroll deduction and authorization forms.
Answer member questions and resolve problems by listening, collecting information, and reporting results.
Perform address, name, and suffix type changes and other account maintenance.
Keep members informed about available accounts, interest and dividend rates, processes, and related services.
Maintain the Credit Union's professional reputation and protect the privacy of member account information.
Coordinate and maintain effective working relationships with other departments and management, and assist other departments as required.
Keep supervisors informed of activities and significant problems or concerns through the chain of command.
Complete required reports and records accurately and promptly, and attend meetings as required.
Perform drive-up service, verify ATM envelopes, and handle night drop functions as assigned.
Keep the work area clean, secure, and well maintained, and perform related clerical duties.
Participate in department, branch, and other training activities to support compliance with Credit Union policies and applicable laws and regulations.