MSR I

Utah Community Credit Union (UCCU)•Murray, UT

About The Position

As an MSR I, you provide accurate, professional, and caring member service while answering questions, addressing concerns, resolving requests, and offering needs-based Credit Union products and services. You open and maintain consumer auxiliary accounts; help members use online, mobile, and emerging branch technology; and process a broad range of account and payment services. You maintain cash drawer accuracy, complete audits and supporting documentation, and assist with loan servicing. You build relationships with new and existing members through in-person, telephone, voicemail, text, and email communications. You provide general Credit Union information and counsel members on money management and financial matters within the scope of the role, while representing UCCU’s professional reputation. You work with branch employees, area personnel, and management to support smooth branch operations. Duties include completing reports and records, attending required meetings, keeping management informed of significant activities or concerns, maintaining a clean and secure work area, and following branch opening and closing procedures. You also participate in assigned training, certification programs, and ongoing education, and stay informed about relevant economic conditions and legal or regulatory changes. Compensation is based on experience, qualifications, and market alignment. The package includes a competitive base salary, an annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits.

Requirements

High school graduate or equivalent.
One to three years of similar or related experience.
Working knowledge of Credit Union account and loan services, policies, procedures, consumer banking practices, and relevant legal, regulatory, and documentation requirements.
Excellent member service, communication, and public relations skills.
Professional appearance and attitude.
Analytical, financially minded, and detail-oriented.
Comfort using computer applications and standard business equipment, including a computer, printer, telephone, calculator, and notary stamp when applicable.
Strong typing skills.
Ability to support members and branch operations accurately, efficiently, and professionally.

Responsibilities

Provide excellent member service by answering questions, understanding concerns, deescalating issues, resolving requests, and offering needs-based products and services.
Open and maintain consumer auxiliary accounts and assist members with online, mobile, and emerging branch technology.
Process deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards, Visa cash advances, night drop deposits, mail deposits, and check processing.
Perform card maintenance, certificate renewals, file maintenance, account changes, and fraud or debit and credit card dispute handling.
Maintain a balanced cash drawer, complete transactions accurately, and perform audits and supporting documentation.
Assist with loan servicing, including payoffs, address changes, collateral releases, and payment due date changes.
Communicate promptly and courteously with members and prospective members in person, by phone, voicemail, text, and email.
Provide general Credit Union information and counsel members on money management and financial matters within the role.
Complete reports and records accurately, attend meetings as required, and keep management informed of significant activities or concerns.
Maintain a clean and secure work area and follow branch opening and closing procedures safely and precisely.
Build job knowledge and performance through assigned training, certification programs, and ongoing education.
Stay informed about relevant economic conditions and legal or regulatory changes affecting the Credit Union and its members.