Msr I

Tech Credit Union•Crown Point, IN

1d•Onsite

About The Position

Tech Credit Union is seeking a Full-time Member Service Representative I for their Crown Point branch. This role is responsible for conducting financial transactions accurately and professionally, as well as selling and servicing credit union products and services. The primary focus is on building member relationships and providing solutions for financial success. Tech Credit Union has been a trusted financial partner since 1936, serving Northwest Indiana and the Chicagoland South Suburbs.

Requirements

High School Diploma, GED or equivalent certification
Excellent Keyboarding Skills
Two years of retail sales and/or cash handling experience or equivalent experience within a financial institution or related field.

Nice To Haves

Excellent human relations skills including verbal and written communication skills.
Proficient cash handling skills.
Strong analytical and decision-making skills to be able to problem-solve, empathize, and find workable solutions which mutually benefit Tech Credit Union and its membership.
Ability to work in a fast paced, diverse environment.
Ability to meet and exceed goals.
Self-driven.
Inventive problem solver.
Excellent time management.
Well-developed fact finding skills. (Probing, supporting, overcoming objections, closing)
Practical application and general understanding of various computer applications.
Ability to actively listen, acknowledge, explore and respond appropriately when communicating.

Responsibilities

Proficiently performs the duties and responsibilities of the Teller III.
Responsible for following established guidelines and procedures while processing new and existing accounts.
Responsible for problem-solving through research, using open-ended questions, and consistent follow-up to ensure member satisfaction and assessment of risk.
Responsible for overall impact of branch member service.
Responsible for individual performance goals as directed by Branch Management.
Responsible for providing operational and member service assistance to other Tech team members.
Multitask to support all branch functions to support office needs.
Participate in continuing education and training as assigned.
Minimizes risk of losses, including cash differences and other controllable losses.
Complies with the credit union Check Cashing, Cash Control and Transaction Approval Limits policies.
Volunteers for special projects within the scope of job responsibilities.
Assume leadership role.
Assumes other miscellaneous responsibilities as assigned for the efficient operation of the branch.
Assumes additional responsibilities as necessary for the continued growth and advancement of the Credit Union.