Floating MSR I

Apple Federal Credit Union•Merrifield, VA

1d•$20 - $24•Onsite

About The Position

Under general supervision and following established policies and procedures, the Floating MSR I performs a broad range of member-service activities in person, by mail, and by telephone. The position answers questions about credit union services and processes transactions efficiently and accurately, while representing Apple Federal Credit Union in a courteous and professional manner. The employee follows The Apple Way principles—Team Up, Serve with Purpose, Challenge Yourself, and Own It—and complies with credit union policies, procedures, and regulations pertaining to the Bank Secrecy Act. The role provides support to various Northern Virginia branch locations as needed. Other member services and clerical duties may be assigned by the Branch Manager or Assistant Branch Manager, and additional duties may be assigned by the Branch Manager or Director of Branch Operations. The position is full-time, with hours Monday through Saturday based on business needs.

Requirements

At least 12 months of financial institution or cash-handling experience.
High school diploma or equivalent (GED).
Excellent interpersonal and member/customer service skills.
Ability to multitask.
Excellent oral and written communication skills.
Ability to learn and cross-sell credit union products and services.
PC proficiency.
Ability to function in a financial institution branch environment.
Ability to travel between assigned branch locations; travel is reimbursed at the rate published on the Apple Federal Credit Union intranet.
Ability to use standard office equipment, including a PC, fax machine, copier, telephone, and postage machine.

Responsibilities

Represent the credit union to members in person, by mail, and by telephone, providing prompt, efficient, accurate, courteous, and professional service.
Process deposits, withdrawals, account transfers, loan payments, and other transactions; balance checks and cash to daily cash received vouchers.
Accept checks and cash for deposit, verify amounts, examine checks for proper endorsement and negotiability, and enter information into the computer system.
Process mail transactions and reply to member correspondence by form letter regarding account transactions.
Incorporate the Pillars of Member Service into daily activities and provide friendly, professional service to internal and external members.
Stay current on Apple FCU products, services, policies, and procedures, and complete internal training requirements.
Identify opportunities for cross-selling and refer members accordingly.
Process member requests for share withdrawals.
Follow Apple FCU Security Policy, CTR and SAR reporting requirements, and negotiable-items procedures; refer questionable transactions to the immediate supervisor.
Provide support at various branch locations as needed and perform other assigned member-service and clerical duties.