MSR

Crunch Fitness • Bronx, NY

4d • Onsite

About The Position

Crunch Fitness is seeking a motivated Member Services Representative (MSR) to join its expanding team across New York. The MSR is the primary point of contact for members and guests, creating a welcoming first impression and delivering an exceptional member experience. The role supports daily club operations and contributes to membership growth.

Requirements

• Outgoing, energetic, and customer-focused.
• Strong communication and problem-solving skills.
• Ability to work collaboratively in a fast-paced environment.
• CPR/AED certification, or completion within 30 days of hire.

Nice To Haves

• Customer service, sales, or hospitality experience.

Responsibilities

• Greet members and guests professionally and with positive energy.
• Engage with members and assist with questions, services, and general support.
• Maintain a clean, organized, and welcoming front desk environment.
• Conduct facility tours and present membership options.
• Enroll new members and set up billing information.
• Schedule new member onboarding sessions.
• Check members in according to company procedures.
• Manage member accounts, updates, and inquiries.
• Answer phone calls, schedule tours, and provide accurate club information.
• Support retail sales and promote club amenities.
• Assist with light cleaning and report maintenance needs.
• Support group class check-ins and assist members with the app.
• Participate in team meetings and uphold Crunch’s “No Judgments” philosophy.

Benefits

• Growth opportunities within a rapidly expanding brand.
• Access to premium fitness facilities and innovative programming.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed