Branch MSR I
About The Position
State Department Federal Credit Union is seeking a Branch MSR I to assist members and potential members with their financial needs. The role includes explaining credit union services, processing transactions, resolving inquiries, and directing members to appropriate resources. It combines teller operations with customer service to enhance member satisfaction and promote the credit union’s products and services. The position is based at the Alexandria Branch in Alexandria, Virginia. SDFCU provides internal training and workshops to nurture professional strengths and support career advancement.
Requirements
- At least 1 year of experience in teller or customer service roles, including cash handling and sales.
- Excellent interpersonal and communication skills.
- Strong organizational and judgment capabilities.
- Proficiency in typing and working in a Windows-based PC environment.
Responsibilities
- Process deposits, withdrawals, transfers, loan payments, money orders, and credit card advances accurately and efficiently.
- Perform branch opening and closing duties as assigned.
- Assist members in person, by phone, and through digital banking messages, addressing their needs effectively.
- Use sales techniques to cross-sell credit union products and services based on member profiles.
- Follow SDFCU policies, including maintaining BSA/Compliance logs.
- Collaborate with team members to support operational efficiency.
- Provide supervisors with feedback about teller-line operations and member interactions.
- Promote the credit union’s positive image in the community.
Benefits
- Competitive salary.
- Medical, dental, and vision insurance within the first 30 days of employment.
- 401(k) plan with an SDFCU contribution match of up to 4%.
- 12 paid holidays per year, including the employee’s birthday.
- Potential work-from-home options after the introductory period.
- Vacation and personal days.
- Tuition reimbursement.
- Commute and parking incentives.
- Gym membership reimbursement.
- Company and team bonding events.
- Internal training and workshops and opportunities for career advancement.
- Diversity and inclusion-focused work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
