MSR I

Utah Community Credit Union (UCCU)•Holladay, UT

10d

About The Position

As an MSR I, you provide excellent member experiences by delivering a wide range of banking services accurately, professionally, and with care. You answer questions, understand concerns, deescalate issues, resolve requests, and offer needs-based Credit Union products and services that support members’ financial goals. You open and maintain consumer auxiliary accounts, assist with online and mobile banking, support members using branch technology, and process a variety of account services and transactions. You maintain a balanced cash drawer, complete audits and supporting documentation, and assist with loan-servicing needs. You build long-term relationships with new and existing members through prompt, courteous communication in person and by phone, voicemail, text, and email. You provide general Credit Union information, counsel members on money management and financial matters within your role, and represent UCCU’s quality and professional reputation. You work with branch employees, area personnel, and management to support smooth branch operations. This includes completing reports and records, attending required meetings, communicating significant activities or concerns to management, maintaining a clean and secure work area, and following branch opening and closing procedures. You continue to develop your knowledge and performance through assigned training, certification programs, and ongoing education, while staying informed about economic conditions and legal or regulatory changes relevant to the Credit Union and its members. Success includes completing transactions efficiently, accurately, and in accordance with policy; following security procedures; accurately balancing funds and promptly resolving discrepancies; completing required reports, audits, and documentation; building positive member relationships; and maintaining effective working relationships with coworkers and management. The role follows a regular and predictable schedule that supports reliable branch operations and a consistent member experience. Compensation is based on experience, qualifications, and market alignment. The total package includes a competitive base salary, an annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits.

Requirements

High school graduate or equivalent.
One to three years of similar or related experience.
Working knowledge of Credit Union account and loan services, policies, procedures, consumer banking practices, and related legal, regulatory, and documentation requirements.
Excellent member service, communication, and public relations skills.
Professional appearance and attitude.
Analytical, financially minded, and detail-oriented.
Comfort using computer applications and standard business equipment, including a computer, printer, telephone, calculator, and notary stamp when applicable.
Strong typing skills.
Ability to support members and branch operations accurately, efficiently, and professionally.

Responsibilities

Deliver accurate, professional, and courteous member service; answer questions, address concerns, deescalate issues, resolve requests, and offer needs-based products and services.
Open and maintain consumer auxiliary accounts and assist members with online and mobile banking and branch technology.
Process deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards, Visa cash advances, night drop deposits, mail deposits, check processing, card maintenance, certificate renewals, file maintenance, account changes, and fraud or debit and credit card disputes.
Maintain a balanced cash drawer, demonstrate transaction accuracy, complete audits and supporting documentation, and resolve discrepancies promptly.
Assist with loan servicing, including payoffs, address changes, collateral releases, and payment due date changes.
Build and strengthen relationships with members through prompt, courteous in-person, phone, voicemail, text, and email communications.
Provide general Credit Union information and counsel members on money management and financial matters within the role.
Work with branch employees, area personnel, and management to support smooth branch operations.
Complete reports and records accurately, attend meetings as required, and keep management informed of significant activities or concerns.
Maintain a clean and secure work area and safely and precisely follow branch opening and closing procedures.
Participate in assigned training, certification programs, and ongoing education; stay informed about relevant economic conditions and legal or regulatory changes.