MSR

Utah Community Credit Union (UCCU)•Nephi, UT

About The Position

As an MSR I, you provide excellent member experiences by delivering banking services accurately, professionally, and carefully. You answer questions, understand concerns, deescalate issues, resolve requests, and offer needs-based Credit Union products and services that support members’ financial goals. You open and maintain consumer auxiliary accounts, assist with online and mobile banking, support members using branch technology, and process account services and transactions. These include deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards, Visa cash advances, night drop and mail deposits, check processing, card maintenance, certificate renewals, file maintenance, account changes, and fraud or debit and credit card disputes. You maintain a balanced cash drawer, complete audits and supporting documentation, and assist with loan servicing, including payoffs, address changes, collateral releases, and payment due date changes. You build relationships with new and existing members through courteous, prompt communication in person and by phone, voicemail, text, and email. You provide general Credit Union information, counsel members on money management and financial matters within your role, and represent UCCU’s professional reputation. You work with branch employees, area personnel, and management to support smooth branch operations. This includes completing reports and records, attending required meetings, informing management of significant activities or concerns, maintaining a clean and secure work area, and following branch opening and closing procedures. You continue developing your knowledge and performance through assigned training, certification programs, and ongoing education, and stay informed about relevant economic conditions and legal or regulatory changes. Success involves completing transactions efficiently, accurately, and according to policy; following security procedures; balancing monies and promptly resolving discrepancies; and completing reports, audits, and documentation accurately and on time. You build positive member relationships by explaining services, assessing needs, offering appropriate products, and resolving concerns courteously. You also maintain effective working relationships, continue developing your job knowledge, and work a regular and predictable schedule that supports reliable branch operations. Compensation is based on experience, qualifications, and market alignment. The package includes a competitive base salary, an annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits. UCCU is a not-for-profit, member-owned institution whose mission is to help members improve their financial strength and achieve their goals.

Requirements

High school graduate or equivalent.
One to three years of similar or related experience.
Working knowledge of Credit Union account and loan services, policies, procedures, consumer banking practices, and relevant legal, regulatory, and documentation requirements.
Excellent member service, communication, and public relations skills.
Professional appearance and attitude.
Analytical, financially minded, and detail-oriented approach.
Comfort using computer applications and standard business equipment, including a computer, printer, telephone, calculator, and notary stamp when applicable.
Strong typing skills.
Ability to support members and branch operations accurately, efficiently, and professionally.

Responsibilities

Provide prompt, professional, and accurate service to members and prospective members.
Answer questions, understand concerns, deescalate issues, resolve requests, and offer needs-based Credit Union products and services.
Open and maintain consumer auxiliary accounts and assist with online and mobile banking and branch technology.
Process deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards, Visa cash advances, night drop and mail deposits, check processing, card maintenance, certificate renewals, file maintenance, account changes, and fraud or debit and credit card disputes.
Maintain a balanced cash drawer, demonstrate transaction accuracy, and complete audits and supporting documentation.
Assist with loan-servicing requests, including payoffs, address changes, collateral releases, and payment due date changes.
Build relationships with new and existing members through in-person, phone, voicemail, text, and email communication.
Provide general Credit Union information and counsel members on money management and financial matters within the role.
Work with branch employees, area personnel, and management to support smooth branch operations.
Complete reports and records accurately, attend required meetings, and inform management of significant activities or concerns.
Maintain a clean and secure work area and follow branch opening and closing procedures safely and precisely.
Complete assigned training, certification programs, and ongoing education, and stay informed about relevant economic, legal, and regulatory changes.
Follow security procedures, balance monies, resolve discrepancies, and complete required reporting and documentation in a timely and accurate manner.
Explain programs and services, assess member needs, offer appropriate products, and resolve concerns courteously and promptly.
Maintain effective working relationships and a regular, predictable schedule supporting branch operations.