Interactive MSR

Credit Union 1 Alaska•Anchorage, AK

1d•$21 - $32•Onsite

About The Position

Credit Union 1 is seeking a tech-savvy, member-focused Interactive Member Service Representative (IMSR) to deliver accurate and efficient service through Interactive Teller Machines (ITMs) using video and digital platforms. As the primary point of contact in a virtual branch environment, the IMSR performs a full range of teller transactions and creates a seamless member experience. The role is located on the second level of the DeBarr Branch at 4020 DeBarr Rd. in Alaska. The position suits someone who enjoys learning technology, building connections, and working independently in a fast-paced environment. The posting also lists a Senior Interactive MSR pay range. The position is open until filled. Relocation assistance and visa sponsorship are not provided.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills, including confident communication for virtual service delivery.
Comfort working on camera in a professional setting.
Ability to multitask and navigate systems efficiently.
Strong problem-solving skills and ability to work independently.
Basic technical proficiency, including typing at a minimum of 35 WPM and using standard office equipment.
Ability to adapt in a fast-paced, performance-driven environment.
Commitment to exceptional member service aligned with Credit Union 1’s mission and values.
Ability to navigate multiple systems, video platforms, and transaction tools while maintaining accuracy and efficiency.
Ability to communicate professionally and build trust and rapport in a video-based environment.
Attention to detail in transaction processing, documentation, and adherence to procedures.
Ability to understand and follow BSA/AML, OFAC, and internal compliance policies.

Nice To Haves

At least one year of customer service, teller, or financial institution experience is preferred.

Responsibilities

Deliver prompt, accurate, professional service through ITM video interactions.
Complete transactions accurately and efficiently while maintaining a professional, engaging presence.
Address member concerns or hesitation related to virtual service channels.
Build trust and rapport through personalized virtual interactions.
Identify member needs and recommend appropriate products, services, and digital solutions.
Follow up on member inquiries and opportunities to support complete financial relationships.
Communicate member feedback, trends, and service opportunities to leadership.
Educate members on ITMs and digital banking tools.
Navigate multiple systems, video platforms, and transaction tools simultaneously.
Troubleshoot basic technical or transaction issues in real time.
Resolve routine and complex member inquiries independently using sound judgment.
Research and address discrepancies, escalating when appropriate.
Balance daily transactions and complete end-of-day procedures.
Support a positive team environment and contribute to continuous improvement initiatives.
Perform transactions in compliance with Credit Union 1 policies and regulatory requirements.
Identify and escalate suspicious or irregular activity.
Comply with BSA/AML and OFAC policies and follow established security, audit, and operational procedures.