MSR

Nephi•Nephi, UT

18h

About The Position

The MSR I provides accurate, professional, and caring service to members and prospective members across a wide range of banking needs. The role answers questions, understands and de-escalates concerns, resolves requests, and offers needs-based Credit Union products and services. It opens and maintains consumer auxiliary accounts, assists with online and mobile banking and branch technology, and processes account transactions and services such as deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards and cash advances, card maintenance, certificate renewals, account changes, and card disputes. The MSR I also maintains a balanced cash drawer, completes audits and supporting documentation, and assists with loan servicing. The position builds long-term relationships through courteous, timely communication in person and through phone, voicemail, text, and email. It provides general Credit Union information and guidance on money management and financial matters within the role. The MSR I works with branch employees, area personnel, and management to support smooth branch operations, complete records and reports, follow opening and closing procedures, maintain a clean and secure work area, and keep management informed of significant activities or concerns. Ongoing training, certification, and education help the employee build job knowledge and stay informed about relevant economic conditions and legal or regulatory changes.

Requirements

High school graduate or equivalent.
One to three years of similar or related experience.
Working knowledge of Credit Union account and loan services, policies, procedures, consumer banking practices, and related legal, regulatory, and documentation requirements.
Excellent member service, communication, and public relations skills.
Professional appearance and attitude.
Analytical, financially minded, and detail-oriented.
Comfortable using computer applications and standard business equipment.
Strong typing skills.
Ability to support members and branch operations accurately, efficiently, and professionally.

Responsibilities

Deliver accurate, professional, and caring service to members and prospective members; answer questions, understand concerns, de-escalate issues, and resolve requests.
Offer needs-based Credit Union products and services that support members’ financial goals.
Open and maintain consumer auxiliary accounts and assist members with online and mobile banking and emerging branch technology.
Process deposits, withdrawals, loan payments, wire transfers, cashier’s checks, Visa gift cards, Visa cash advances, night drop and mail deposits, check processing, card maintenance, certificate renewals, file maintenance, account changes, and fraud or debit and credit card disputes.
Maintain a balanced cash drawer, demonstrate transaction accuracy, complete audits and supporting documentation, and resolve discrepancies promptly.
Assist with loan servicing, including payoffs, address changes, collateral releases, and payment due date changes.
Build relationships with new and existing members through timely, courteous communication in person, by phone, voicemail, text, and email.
Provide general Credit Union information and counsel members on money management and financial matters within the role.
Explain programs and services, assess member needs, offer appropriate products, and resolve concerns courteously and promptly.
Work with branch employees, area personnel, and management to ensure smooth branch operations.
Complete reports and records accurately, attend meetings as required, and keep management informed of significant activities or concerns.
Maintain a clean and secure work area and follow branch opening and closing procedures safely and precisely.
Continue developing job knowledge and performance through assigned training, certification programs, and ongoing education.
Stay informed about relevant economic conditions and legal or regulatory changes affecting the Credit Union and its members.