MSR AS (GPO)
About The Position
Provide exceptional service by responding to member inquiries and requests in a fast-paced, high-volume, 24/7 contact center environment. Use active listening, problem-solving, and strong communication skills to deliver an outstanding member experience. Assist members with financial products and services, including savings and checking accounts, consumer loans, credit cards, IRAs, and other account-related transactions. Identify opportunities to educate members about additional products and services that align with their financial needs while fostering positive and meaningful interactions. This is a contract-to-hire position based in Pensacola, Florida. It is hybrid and pays $19.75 per hour. Individual compensation may depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. The position is anticipated to close on October 30, 2026.
Requirements
- Customer service skills.
- Data entry skills.
- Cash-handling skills.
- Communication skills.
- Problem-solving skills.
- Ability to navigate multiple systems.
- Strong customer service mindset and passion for helping others.
- Comfort working in a structured, schedule-driven environment.
- Ability to multitask across several systems while maintaining accuracy.
- Excellent verbal and written communication skills.
- Adaptability, dependability, and attention to detail.
Nice To Haves
- Experience in a call center.
- Experience in administrative support.
- Experience as a receptionist or in a front-desk role.
- Experience in banking, mortgage, or financial services.
- Retail customer service experience.
- Experience in professional office settings.
Responsibilities
- Respond to member inquiries and requests in a fast-paced, high-volume contact center environment.
- Use active listening, problem-solving, and communication skills to deliver a strong member experience.
- Assist members with savings and checking accounts, consumer loans, credit cards, IRAs, and other account-related transactions.
- Educate members about additional products and services that align with their financial needs.
- Foster positive and meaningful interactions with members.
Benefits
- Medical, dental, and vision benefits, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, such as PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
