MSR CL (GPO)
About The Position
Provide exceptional member service in a fast-paced, high-volume contact center environment. Respond to member inquiries professionally, accurately, and empathetically while delivering a high-quality customer experience. Assist members with financial products and services, including savings and checking accounts, consumer loans, credit cards, IRAs, and other account-related transactions. Use active listening, problem-solving, and multiple systems to address member needs efficiently. Identify opportunities to educate members about additional products and services that could benefit them and strengthen their relationship with the organization.
Requirements
- Strong customer service mindset and passion for helping others.
- Ability to multitask while maintaining accuracy.
- Comfort working in a structured, performance-driven environment.
- Excellent verbal and written communication skills.
- Ability to learn and navigate multiple systems efficiently.
- Dependable, adaptable, and detail-oriented.
- Customer service, data entry, call center support, communication, problem-solving, multitasking, Microsoft Office, and CRM or multiple-system navigation skills.
Nice To Haves
- Call center or contact center experience.
- Administrative assistant or receptionist experience.
- Banking, mortgage, or financial services experience.
- Experience in customer-facing professional environments.
- High-volume retail experience.
Responsibilities
- Respond to member inquiries with professionalism, accuracy, and empathy.
- Assist members with savings and checking accounts, consumer loans, credit cards, IRAs, and other account-related transactions.
- Use active listening, problem-solving, and multiple systems to address member needs efficiently.
- Educate members about additional products and services that may benefit them.
Benefits
- Medical, dental, and vision coverage, if eligible.
- Critical illness, accident, and hospital coverage, if eligible.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
- Voluntary life and AD&D insurance for employees and dependents, if eligible.
- Short- and long-term disability coverage, if eligible.
- Health Spending Account (HSA), if eligible.
- Transportation benefits, if eligible.
- Employee Assistance Program, if eligible.
- Time off or leave, which may include PTO, vacation, or sick leave, if eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
