MRO Business Development Manager - Austin, TX

Fictiv•Austin, TX

About The Position

MISUMI Americas is a division of MISUMI Group and provides standard, configurable, and custom manufacturing solutions through a broad component catalog and digital manufacturing platform. The MRO Business Development Manager identifies, develops, and expands maintenance, repair, and operations (MRO) opportunities across targeted accounts, particularly industrial manufacturing and automation customers. The role grows MISUMI Americas Factory Automation sales by building relationships with customer stakeholders, understanding site-level maintenance needs, delivering customer support, and increasing revenue and share of wallet within key manufacturing accounts, with a strong focus on working closely with the Spares team. The manager partners with customer maintenance, engineering, and procurement teams to identify opportunities involving mechanical components and automation applications. The role works with internal teams on account strategies, demand forecasting, and introducing products, services, and solutions that improve uptime and standardize procurement. Engineering experience is a plus for establishing technical credibility, assessing customer requirements, diagnosing reliability and uptime challenges, and recommending appropriate solutions. Employees are expected to maintain and contribute to the QMS.

Requirements

1–3 years of experience in MRO, industrial sales, business development, or application engineering within a manufacturing or industrial environment.
Technical aptitude to understand mechanical components, automation equipment, and engineering drawings or specifications, and discuss them credibly with maintenance and engineering teams.
Strong consultative selling and problem-solving skills, including the ability to identify maintenance, reliability, and operational improvement opportunities.
Excellent interpersonal, negotiation, and relationship-management skills across maintenance, operations, procurement, and leadership teams.
Results-driven mindset with demonstrated success growing accounts, expanding share of wallet, and developing long-term customer programs.
Strong verbal and written communication skills, including the ability to present value-based solutions and business cases.
Proficiency with CRM systems and Microsoft Office tools, including Excel and PowerPoint.
Self-motivated and accountable, with the ability to work independently and collaborate cross-functionally.
Ability and willingness to travel at least 30%.

Nice To Haves

Bachelor's degree in Mechanical, Industrial, Manufacturing, Electrical, or a related engineering discipline, or equivalent technical experience.
Working knowledge of industrial products, supply-chain processes, and inventory or vending solutions.
Prior experience as an application, sales, maintenance/reliability, or manufacturing engineer.
Familiarity with CAD tools such as SolidWorks or configurable mechanical component catalogs.

Responsibilities

Develop and maintain relationships with maintenance, operations, procurement, and engineering teams across assigned accounts.
Identify and grow opportunities by understanding site-level maintenance needs, spending, and reliability challenges.
Apply engineering and technical knowledge to evaluate customer applications, review component requirements and specifications, and recommend solutions.
Promote MISUMI Americas Factory Automation solutions to improve uptime, reduce total cost, and increase share of wallet.
Provide customer feedback to internal teams to support MRO product, service, and inventory program development.
Create and deliver presentations, proposals, and account plans for customer stakeholders and internal leadership.
Apply consultative selling strategies to expand MRO revenue.
Support sales forecasting, pipeline management, and KPI tracking.
Lead negotiations and manage implementation of programs and agreements.
Collaborate cross-functionally to support account execution and ongoing customer needs.
Support on-site account development and relationship building.
Maintain and contribute to the QMS.