MRI Patient Representative

Midwest Orthopaedics at Rush•Oak Brook, IL

21d•$18 - $20•Onsite

About The Position

Midwest Orthopaedics at Rush is hiring an MRI Patient Representative to support its MRI department. The role primarily handles patient registration while providing professional, high-quality customer service to patients and staff. It is a full-time position primarily based at the outpatient clinic in Oak Brook, Illinois, with a Monday-through-Friday daytime schedule and no weekends or holidays. The representative supports patient check-in and check-out, maintains patient tracking and records in the Electronic Medical Record, verifies and updates patient information, and collects copays and outstanding balances. The position also involves answering calls, ensuring forms are completed, scheduling return appointments, and maintaining a positive and professional demeanor with patients and colleagues.

Requirements

High school diploma or GED.
At least two years of experience in a customer service position.

Nice To Haves

At least one year of experience in a medical office setting.

Responsibilities

Provide excellent customer service during patient check-in, status updates, phone calls, and other interactions.
Track patients in the Electronic Medical Record, collect copays, and ensure forms are completed.
Verify, update, and scan information for new and returning patients.
Complete patient check-out, including collecting outstanding balances, providing correspondence from practices, and scheduling return appointments.
Maintain a positive demeanor with patients, peers, supervisors, and physicians, including when receiving feedback or direction.
Enter patient admitting information into the computer.
Obtain signed statements from patients to protect the clinic's interests.
Collect copays and/or payments on account.
Perform other duties as assigned.

Benefits

Eligible for quarterly incentive program.
Medical, dental, and vision insurance.
Paid time off and paid holidays.
Company-paid life and long-term disability insurance.
Voluntary life, AD&D, and short-term disability insurance.
Critical illness and accident insurance.
401(k) savings plan.
401(k) employer contribution.
Pet insurance.
Commuter benefits.
Employee Assistance Program (EAP).
Tax-advantaged accounts, including FSA, HSA, and Dependent Care FSA.
HSA employer contribution when enrolled in a high-deductible health plan.
Tuition reimbursement.
Opportunity to develop a career with an industry leader and work with a prestigious orthopedic physician group.