Patient Representative

HCA Healthcare•Irving, TX

17h

About The Position

CareNow is seeking a Patient Representative to support patient care at its urgent care clinics. The role includes checking patients in, handling clinic calls, verifying insurance, following occupational clients’ preferences and procedures, ensuring patient paperwork and information are complete, and reconciling and documenting payments at the end of each shift. The position supports a patient-centered clinical team and requires strong customer service and the ability to work with multiple computer programs. BLS certification must be obtained within 30 days of starting.

Requirements

Strong customer service skills.
Ability to work with multiple computer programs.
Obtain BLS certification within 30 days of start.

Nice To Haves

One year of clinical experience in a patient care setting is preferred.
Potentially relevant Army Military Occupational Specialist codes: 68A, 68B, 68D, 68F, 68G, 68H, 68J, 68K, 68L, 68M, 68N, 68Q, 68S, 68U, 68V, 68W, 68X, and 68Y.
Potentially relevant Air Force AFSC codes: 4A0X1, 4A1X1, 4A2X1, 4H0X1, 4J0X1, 4P0X1, and 4V0X1.

Responsibilities

Check in patients in a timely manner.
Follow all Web Check-in procedures.
Answer calls to the clinic, provide information, or refer questions as needed.
Verify insurance accurately and promptly.
Follow occupational clients’ preference cards and occupational procedures.
Review patient paperwork for completeness and ensure necessary insurance and demographic information is collected.
Complete the Daily Balance Checklist after each shift, accounting for and documenting all forms of payment.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine plans.
Wellbeing support, including free counseling and referral services.
Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan and flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.