Patient Representative

Midwest Orthopaedics at Rush • Oak Brook, IL

6d • $18 - $20 • Onsite

About The Position

Midwest Orthopaedics at Rush is seeking a full-time Patient Representative based at its Oak Brook, Illinois outpatient facility. The position is primarily responsible for patient registration, maintaining a high level of professionalism, and providing excellent customer service to patients and staff. The ideal candidate has strong customer service skills, works well on a team, and can thrive in a fast-paced environment.

Requirements

• High school diploma or GED.
• At least 2 years of experience in a customer service position.

Nice To Haves

• At least 1 year of experience in a medical office setting.

Responsibilities

• Maintain high customer service standards during patient check-in, status updates, and phone calls.
• Track patients in the Electronic Medical Record, collect co-pays, and ensure forms are completed.
• Verify, update, and scan information for new and returning patients.
• Complete patient check-out, including collecting outstanding balances, providing correspondence from practices, and scheduling return appointments.
• Maintain a positive demeanor with patients, peers, supervisors, and physicians, including when receiving feedback or direction.
• Direct patient flow into rooms during clinic days.
• Measure and record vital signs, including blood pressure, weight, and height, in patients' charts.
• Clean rooms between patients and clean and stock them at the end of the day.

Benefits

• Quarterly bonus opportunity.
• Medical, dental, and vision insurance.
• Paid time off and paid holidays.
• Company-paid life and long-term disability insurance.
• Voluntary life, AD&D, and short-term disability insurance.
• Critical illness and accident insurance.
• 401(k) savings plan with employer contribution.
• Pet insurance.
• Commuter benefits.
• Employee Assistance Program (EAP).
• Tax-advantaged accounts, including FSA, HSA, and Dependent Care FSA.
• HSA employer contribution when enrolled in a high-deductible health plan.
• Tuition reimbursement.
• Opportunity to grow and develop a career with an industry leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED