Patient Representative

KIDNEY SPECIALISTS OF SOUTHERN NEVADA • Las Vegas, NV

8d • Onsite

About The Position

Kidney Specialists of Southern Nevada (KSOSN) provides kidney care and kidney disease management resources to residents of Southern Nevada. The Patient Representative performs clerical tasks that help the healthcare environment run smoothly and support quality patient care. The role also helps keep work areas clean and organized and ensures the office is welcoming to patients. The position is based at the Central HQ in Las Vegas, Nevada, and may require travel to other locations when needed. The schedule is Monday through Thursday, 7:30 a.m. to 5:00 p.m., and Friday, 8:00 a.m. to 12:00 p.m.

Requirements

• High school diploma or equivalent.
• Must be fully vaccinated for COVID-19 by the date of hire.
• Excellent computer skills.
• Exceptional written and verbal communication skills.
• Analytical thinking skills and the ability to exercise sound judgment when making decisions.
• Customer-service orientation and readiness to liaise with patients, families, and other providers.
• Strong organization and attention to detail.
• Ability to spend long periods sitting at a desk.

Nice To Haves

• At least three years of prior relevant experience is preferred.
• Prior experience using Epic software is highly preferred.
• Knowledge of Spanish is an asset.

Responsibilities

• Greet patients and other visitors upon arrival.
• Answer phone calls and direct callers to the correct department.
• Schedule patient appointments.
• Add patients to recall and waiting lists and schedule patients from those lists.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Check patients in and out.
• Process patient paperwork, including ensuring new patients complete all required paperwork.
• Scan insurance cards and verify insurance eligibility.
• Collect and post patient co-pays.
• Complete eligibility tasks and orders in the EMR.
• Protect patients’ rights by maintaining the confidentiality of medical, personal, and financial information.
• Maintain operations by following policies and procedures.
• Cross-train in front-office positions and provide coverage as assigned.
• Travel to other locations when needed.
• Help keep work areas clean and organized and maintain a welcoming office environment.
• Perform additional duties as assigned.

Benefits

• Paid company holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Company-paid life insurance
• Company-paid short-term disability
• Company-paid long-term disability
• Flexible Spending Account
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED