Patient Representative
About The Position
CareNow Urgent Care is seeking a Patient Representative to support patient care and clinic operations. The role includes checking in patients, following Web Check-in procedures, answering clinic phone calls, verifying insurance, following occupational client preference cards and procedures, reviewing paperwork, collecting required insurance and demographic information, and completing the Daily Balance Checklist after each shift. Clinic hours are Monday through Friday, 8 a.m. to 9 p.m.; Saturday, 8 a.m. to 8 p.m.; and Sunday, 8 a.m. to 5 p.m. The position requires flexibility to work during these hours. CareNow is part of HCA Healthcare and operates more than 225 urgent care clinics.
Requirements
- Obtain BLS certification within 30 days of starting.
- Have strong customer service skills.
- Be able to work with multiple computer programs.
- Be flexible to work within the clinic's operating hours.
Nice To Haves
- One year of clinical experience in a patient care setting is preferred.
Responsibilities
- Check in patients in a timely manner.
- Follow all Web Check-in procedures.
- Answer clinic phone calls, provide information, or refer questions as needed.
- Verify insurance accurately and in a timely manner.
- Follow occupational client preference cards and procedures.
- Review patient paperwork for completeness and collect necessary insurance and demographic information.
- Complete the Daily Balance Checklist after each shift, accounting for and documenting all forms of payment.
Benefits
- Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage
- Wellbeing support, including free counseling and referral services
- Paid time off, paid family leave, disability coverage, and leaves of absence
- 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service
- Employee Stock Purchase Plan
- Flexible spending accounts
- Tuition assistance, student loan assistance, certification support, dependent scholarships, and access to a partnership with Galen College of Nursing
- Fertility and family-building benefits and adoption assistance
- Life insurance and supplemental health protection plans
- Legal counseling, identity theft protection, consumer discounts, auto and home insurance, preferred banking partnerships, and financial wellbeing resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
