Patient Services Coordinator I MRI

Illinois Bone and Joint Institute LLC•Morton Grove, IL

10h•$17 - $22

About The Position

The Patient Services Coordinator I delivers exceptional, patient-centered customer service and supports IBJI teams. The position is responsible for accurate patient registration, effective appointment scheduling, and office duties that contribute to a positive patient experience and team atmosphere while supporting company goals. Work is performed in a fast-paced office environment with frequent contact with physicians, staff, patients, and the public.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service role.
Availability to work a flexible schedule to meet changing scheduling demands and practice needs.
Ability to work in a fast-paced office environment and interact frequently with physicians, staff, patients, and the public.

Nice To Haves

Medical office experience.
EHR experience, preferably Epic.
Spanish bilingual skills.

Responsibilities

Welcome patients and visitors and provide a high-quality customer service experience.
Prepare paperwork to support efficient operations and excellent customer service.
Answer general inquiries.
Schedule appointments.
Provide phone reception, triage patients, and escalate inquiries to appropriate staff.
Complete registration and pre-registration, including reviewing patient demographics and insurance and advising patients about necessary documents.
Complete patient check-in and check-out procedures.
Manage patient charts.
Collect and post patient-responsibility payments, including copays and deductibles.
Verify insurance and manage referrals as required.
Maintain a clean and safe work environment.
Perform other duties as assigned.