Move Coordinator

Armstrong • Memphis, TN

17h

About The Position

The Armstrong Company is seeking an energetic, self-starting Move Coordinator with excellent customer service skills and the ability to meet deadlines and prioritize multiple tasks in a fast-paced environment. The position requires strong verbal and written communication skills and proficiency in Microsoft Office. The coordinator communicates extensively with customers, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to help ensure a quality move from origin to destination.

Requirements

• High school education or GED.
• Experience with AS400 or a similar tracking system.
• Previous customer service experience working with internal and external customers.
• Excellent verbal and written communication skills.
• Extensive experience with Microsoft Office Suite, including Outlook, Word, and Excel.
• Excellent interpersonal skills and ability to handle situations involving internal and external customers.
• Ability to work under deadlines and within specific time frames.
• Strong attention to detail and excellent organizational skills.
• Strong work ethic and ability to multitask.

Nice To Haves

• Associate or bachelor's degree preferred.
• Three years of moving industry experience preferred.
• C.O.D. experience highly preferred.
• Knowledge of LTL/FTL shipments, DOT regulations, GSA terminology, and government bills of lading preferred.

Responsibilities

• Monitor and track household goods shipment status to ensure delivery dates are met.
• Update computer tracking systems with notes regarding changes and communications.
• Provide clients with necessary pricing and shipping information.
• Communicate with the client or booker about shipment details or special needs.
• Complete administrative procedures related to client moves.
• Interface with other department personnel regarding pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Perform other duties as assigned by the Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED