Move Coordinator

The Armstrong Company • Memphis, TN

1d • $20 - $27

About The Position

The Armstrong Company is seeking an energetic, self-starting Move Coordinator with excellent customer service skills and the ability to meet deadlines and prioritize multiple tasks in a fast-paced environment. The role requires strong verbal and written communication skills and proficiency in Microsoft Office. The coordinator communicates extensively with customers, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to help ensure a quality move from origin to destination.

Requirements

• High school education or GED minimum.
• Previous customer service experience working with internal and external customers.
• Excellent verbal and written communication skills.
• Extensive experience with Microsoft Office Suite, including Outlook, Word, and Excel.
• Excellent interpersonal skills, including the ability to handle situations involving internal and external customers.
• Ability to work under deadlines and within specific time frames.
• Strong attention to detail and excellent organizational skills.
• Strong work ethic and ability to multitask.
• Ability to meet the physical requirements of the role, including specific vision abilities; regularly talking and hearing; occasionally lifting office products and supplies up to 25 pounds; sitting for long periods; standing and walking frequently; and occasionally bending, stooping, and reaching.

Nice To Haves

• Associate's or bachelor's degree preferred.
• Three years of moving industry experience preferred.
• C.O.D. experience highly preferred.
• Knowledge of LTL/FTL shipments, DOT regulations, GSA terminology, and government bills of lading preferred.
• Experience with AS400 or a similar tracking system.

Responsibilities

• Monitor and track household goods shipment status to ensure delivery dates are met.
• Update computer tracking systems with notes about changes and communications.
• Provide clients with necessary pricing and shipping information.
• Communicate with the client or booker about shipment details and special needs.
• Complete administrative procedures related to client moves.
• Coordinate with other department personnel about pricing or service-related issues.
• Maintain accurate records and audit documents for accuracy.
• Perform other duties as assigned by the Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED