Move In Coordinator

The Osborn • Rye, NY

1d • $62,000 - $66,000

About The Position

The Move-In Coordinator is the primary point of contact for new residents and their families throughout the move-in process for Independent Living and Assisted Living. The role manages logistical, administrative, paperwork, and communication needs to provide a smooth, welcoming, and emotionally supportive transition.

The coordinator works across sales, Level Of Care directors, resident services, facilities, dining, housekeeping, and outside vendors to ensure apartments are move-in ready and residents’ needs are addressed before and after move-in. The role gathers required documentation and information for Grandview Assisted Living, H.O.P.E Memory Care, and Sterling Park Independent Living, as required by DOH and Osborn Sales policies and procedures. The position supports first impressions, resident satisfaction, smooth handoffs, and documentation supporting occupancy across multiple levels of care. The coordinator may also assist with tours as needed or directed.

Requirements

• Associate’s or bachelor’s degree in business, marketing, healthcare administration, social services, or a related field, or equivalent work experience.
• Strong interpersonal and communication skills.
• Compassion, patience, and emotional intelligence.
• Proficiency with CRM systems, Microsoft Office, and EMR.
• Detail-oriented.

Nice To Haves

• Prior experience is a plus.

Responsibilities

• Serve as the primary point of contact for new residents and their families throughout the move-in process.
• Manage logistical, administrative, paperwork, and communication components of resident transitions.
• Coordinate with sales, Level Of Care directors, resident services, facilities, dining, housekeeping, and outside vendors to prepare apartments and address resident needs before and after move-in.
• Gather required documentation and information for Grandview Assisted Living, H.O.P.E Memory Care, and Sterling Park Independent Living in accordance with DOH requirements and Osborn Sales policies and procedures.
• Ensure completion of forms and collection of necessary signatures.
• Set up resident records in Point Click Care and create medical records.
• Coordinate resident move-ins.
• Support smooth handoffs and documentation needed to support occupancy across multiple levels of care.
• Assist with tours as needed or directed.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree