Move In Coordinator

The Goodman Group, LLC•Stillwater, MN

19h

About The Position

The Move-In Coordinator supports occupancy goals by effectively planning and coordinating move-ins, move-outs, and in-house transfers. The role helps incoming residents transition to the facility and assists residents who are moving out or transferring between apartments. It coordinates unit refurbishing, cleaning, and inspections with Maintenance and Housekeeping, and communicates incoming residents’ needs to site leadership. The coordinator completes move-in documentation, pre-admission paperwork, and financial transactions; coordinates resident assessments when applicable; and assists pre-occupancy residents with move-related arrangements such as home sales, moving companies, and furniture selection. The role also supports reporting, the Happy You’re Here admission program, and Sales and Marketing activities as directed. Other job-related duties may be assigned. This position has no direct reports. It requires tactful and effective communication with residents, families, prospects, colleagues, visitors, and others; the ability to work with ill, disabled, elderly, and emotionally upset people; independent decision-making; and Microsoft Office Suite proficiency. A high school degree and/or related experience is required, while a college degree is preferred. The employee must meet applicable state and federal requirements. Work may involve exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals. Duties include prolonged desk and computer/telephone work, walking the property, alternating between sitting and standing, and occasional lifting of up to 30 pounds. Off-site travel may be required, and flexible hours may be needed.

Requirements

Meet all applicable state and federal requirements for the position.
High school degree and/or related experience.
Ability to make independent decisions and follow instructions.
Ability to deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public.
Capability to work with ill, disabled, elderly, and emotionally upset people.
Effective communication with supervisors, team members, prospects, residents, and families.
Knowledge of or proficiency with Microsoft Office Suite.
Ability to execute tasks independently, express oneself clearly and effectively, and demonstrate general computer literacy.
Ability to lift up to 30 pounds at times.
Ability to work flexible hours as needed.
Off-site travel may be required.

Nice To Haves

College degree preferred.

Responsibilities

Assist incoming residents with their transition and move to the facility.
Assist residents who are moving out or transferring between apartments.
Coordinate timely and acceptable refurbishing, cleaning, and inspection of units with Maintenance and Housekeeping.
Communicate incoming residents’ needs and requirements to the site leadership team.
Assist with producing weekly, monthly, move-in/move-out, and other requested reports.
Coordinate incoming resident assessments when applicable.
Coordinate and complete move-in documentation, pre-admission paperwork, and financial transactions.
Assist pre-occupancy residents with move-related needs, including home sales, moving company arrangements, and furniture selection.
Engage the Happy You’re Here signature admission program for all move-ins.
Support the Sales and Marketing Team as backup for tours, on-site events, and other sales-related functions as directed by the Director of Marketing or Executive Director.
Perform other job-related duties as assigned.
Follow applicable policies and procedures and provide courteous, responsive, quality service to residents.