Move In Coordinator

The Goodman Group, LLC•Clackamas, OR

22h

About The Position

The Move-In Coordinator supports the success of the team and community by coordinating occupancy goals through effective planning of move-ins, move-outs, and in-house transfers. The role helps incoming residents transition to the facility and assists residents who are moving out or transferring apartments. It coordinates unit refurbishing, cleaning, and inspection with the Maintenance and Housekeeping departments, and communicates incoming resident needs to site leadership. The coordinator handles move-in documentation, pre-admission paperwork, financial transactions, resident assessments when applicable, and related reporting. The role also assists pre-occupancy residents with move-related arrangements such as selling a home, coordinating movers, and selecting furniture. It supports the Sales and Marketing Team with tours, on-site events, and other sales functions as directed by the Director of Marketing or Executive Director. The position is scheduled Tuesday through Saturday, 9:00 a.m. to 5:30 p.m. It requires effective communication, independent task execution, computer literacy, and the ability to work with older adults and others who may be ill, disabled, or emotionally upset. Duties may involve exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals. Off-site travel may be required, and flexible hours may be needed.

Requirements

Meet all applicable state and federal requirements for the position.
High school degree and/or related experience.
Ability to make independent decisions and follow instructions.
Ability to deal tactfully with personnel, prospects, residents, family members, visitors, government agencies and personnel, and the public.
Ability to work with ill, disabled, elderly, and emotionally upset people.
Communicate effectively with supervisors, team members, prospects, residents, and families.
Knowledge of or proficiency with Microsoft Office Suite.
Able to lift 30 pounds at times.
Able to complete the essential functions of the job with or without reasonable accommodation.

Nice To Haves

College degree preferred.

Responsibilities

Assist incoming residents with their transition and move to the facility.
Assist residents who are moving out or transferring between apartments.
Coordinate timely and acceptable refurbishing, cleaning, and inspection of units with the Maintenance and Housekeeping departments.
Communicate incoming resident needs and requirements to the site leadership team.
Assist with weekly, monthly, move-in, move-out, and other reports as directed.
Coordinate incoming resident assessments, if applicable.
Coordinate and complete move-in documentation, pre-admission paperwork, and financial transactions.
Assist pre-occupancy residents with move-related needs, including home sale, moving company arrangements, and furniture selection.
Use the Happy You’re Here signature admission program for all move-ins.
Support the Sales and Marketing Team by serving as backup for tours, on-site events, and other sales-related functions as directed by the Director of Marketing or Executive Director.
Perform other job-related duties as assigned.
Follow applicable policies and procedures and provide courteous, responsive, and quality service to residents.