Mountain Studio Retail Lead | Bend, OR (Seasonal Full-Time)

Stio•Bend, OR

6h•$18 - $21•Onsite

About The Position

The Mountain Studio Retail Lead is a seasonal, full-time hourly keyholder on the Stio store team, providing exceptional customer service and supporting daily retail operations. The role shares responsibility for opening and closing duties, supports new-employee shift training, and helps find solutions for customers. It requires knowledge of Stio’s brand story and products, customer engagement, and selling, along with maintaining visual merchandising standards, supporting inventory receiving and stocking, and keeping the store and back stock organized. The Retail Lead reports to the Mountain Studio Manager and works at the Bend, Oregon Mountain Studio. The employee must live within a reasonable commute of the store. The winter-season role is anticipated to begin in October 2026 and end around February 2027; exact dates will be discussed during hiring, and the role may extend depending on business needs. It is a 30–40-hour-per-week, hourly, non-exempt position paying $18–$21 per hour, depending on experience.

Requirements

Excellent customer service and interpersonal skills.
Flexibility to work opening and closing shifts, weekends, and holiday-season shifts.
A proactive, self-starting approach to daily tasks and customer interactions, with daily communication with managers.
Commitment to creating an inclusive and supportive space for everyone who enters the Mountain Studio.
Computer proficiency and email and phone communication skills.
Ability to move around the retail space for 8–12 hours per day.
Ability to move items weighing upwards of 50 pounds and occasionally traverse ladders.
Must live within a reasonable commute of the Bend, Oregon Mountain Studio.

Nice To Haves

Point-of-sale experience.
Microsoft Office Suite skills.
High school diploma or GED.

Responsibilities

Work alongside a team to deliver an exceptional customer experience.
Maintain a positive, team-oriented attitude and multitask while prioritizing the customer experience.
Coordinate same-day responses to scheduling coverage needs.
Provide feedback and guidance to help the team meet store, service, and role expectations.
Oversee and support opening and closing duties in the absence of managers.
Use point-of-sale systems to research products and complete transactions.
Support new-employee shift training.
Maintain visual merchandising standards and support inventory receiving, stocking, and store organization.