Studio Lead

JETSET Pilates•Scottsdale, AZ

1d•Onsite

About The Position

JETSET Pilates is a modern, music-driven Pilates brand focused on creating a boutique fitness experience. The Studio Lead serves as a studio ambassador and hospitality leader, delivering exceptional client experiences, supporting instructors, and ensuring daily operations run smoothly. The role also builds relationships with prospective and current clients and helps guide them toward memberships and packages that fit their goals. The Studio Lead supports sales and retention, provides welcoming and personalized service, helps maintain a positive studio team culture, and contributes to operational excellence. Career growth opportunities may include Community Lead, Assistant General Manager, General Manager, or supporting new studio openings, based on performance and business needs.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Reliable and consistent availability.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience is preferred, but not required.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend suitable memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and membership growth.
Create a personalized experience that keeps members engaged and connected to the studio.
Monitor member activity and contact clients who may be disengaging or at risk of canceling.
Partner with the General Manager and studio team to work toward membership, retention, utilization, and revenue goals.
Maintain accurate lead, sales, and member notes in studio systems.
Greet and check in clients warmly and professionally.
Answer questions, solve problems, and provide solutions that meet or exceed client expectations.
Welcome new clients, orient them to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to help ensure a seamless client experience.
Assist management in communicating schedule updates, studio information, and announcements to clients.
Help cover shifts when teammates are unavailable as needed.
Maintain cleanliness and organization of the front desk, lobby, and studio.
Answer phones, respond to emails, and promptly process client inquiries.
Accurately process sales, memberships, and class packages.
Maintain accurate client records in booking and CRM systems.
Process retail sales and restock inventory as needed.
Support opening and closing duties and follow studio policies and procedures.