Studio Lead - Conroe

JETSET Pilates•Conroe, TX

4d•Onsite

About The Position

JETSET Pilates is hiring a Studio Lead for its Conroe studio. The Studio Lead is a hospitality leader and studio ambassador who helps create an exceptional client experience, supports instructors, manages daily studio operations, and grows the studio community. The role includes building relationships with prospective and current clients, recommending memberships and packages, following up with leads, and supporting sales, retention, utilization, and revenue goals in partnership with the General Manager and studio team. The Studio Lead welcomes and checks in clients, answers questions, resolves problems, and provides a personalized first-visit experience. They support instructors and studio communications, maintain a clean and organized space, manage front-desk tasks and client records, process sales, and assist with opening and closing duties. Availability may include mornings, evenings, weekends, and holidays, and the role requires standing for extended periods and lifting and carrying items up to 30 pounds. JETSET describes opportunities for high-performing Studio Leads to advance to Community Lead, Assistant General Manager, or General Manager, or to support new studio openings. Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner. The company may use AI tools to assist parts of its hiring process, but final hiring decisions are made by humans.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Reliable and consistent availability.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience is preferred, but not required.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend suitable memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and membership growth.
Create a welcoming, personalized experience that supports member engagement and satisfaction.
Monitor member activity and proactively contact clients who may be disengaging or considering cancellation.
Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Maintain accurate and timely lead, sales, and member notes in required studio systems.
Greet and check in clients warmly and professionally; answer questions and resolve problems.
Welcome new clients, orient them to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to help ensure a seamless client experience.
Assist management with communicating schedule updates, studio information, and announcements to clients.
Occasionally help cover shifts when teammates are unavailable.
Keep the front desk, lobby, and studio clean and organized.
Answer phones, respond to emails, and process client inquiries promptly.
Accurately process sales, memberships, and class packages.
Maintain client records in booking and CRM systems.
Process retail sales and restock inventory as needed.
Support opening and closing duties and follow studio policies and procedures.