Studio Lead - Conroe

JETSET Pilates•Conroe, TX

6d•Onsite

About The Position

JETSET Pilates is seeking a Studio Lead to create exceptional client experiences, support instructors, and keep daily studio operations running smoothly. The role combines hospitality leadership and studio representation with relationship-building and sales, helping clients find memberships and packages suited to their goals. The Studio Lead supports sales and retention, welcomes and assists clients, contributes to a positive team culture, and maintains an organized, clean, and well-run studio. The position requires reliable availability for mornings, evenings, weekends, and holidays as business needs require, as well as the ability to open and close the studio as needed. Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Ability to work mornings, evenings, weekends, and holidays as business needs require.
Reliable and consistent availability.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience is preferred, but not required.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend appropriate memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and grow membership.
Create a personalized client experience that encourages member engagement, satisfaction, and connection to the studio.
Monitor member activity and proactively contact clients who may be disengaging or considering cancellation.
Partner with the General Manager and studio team to achieve membership, retention, utilization, and revenue goals.
Maintain accurate, timely lead, sales, and member notes in required studio systems.
Greet and check in clients warmly and professionally; answer questions, resolve problems, and provide solutions.
Welcome new clients, orient them to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to ensure a seamless client experience.
Assist management with communicating schedule updates, studio information, and announcements to clients.
Help cover shifts when teammates are unavailable, as needed.
Maintain the cleanliness and organization of the front desk, lobby, and studio.
Answer phones, respond to emails, and process client inquiries promptly.
Accurately process sales, memberships, class packages, and retail sales; restock inventory as needed.
Maintain accurate client records in booking and CRM systems.
Support opening and closing duties and follow studio policies and procedures.