Mountain School Sales Representative - Snowbird

POWDR • Snowbird, UT

4d • Onsite

About The Position

The Mountain School Sales Representative is the first point of contact for guests seeking lessons and experiences at Snowbird. The role involves booking lessons, processing payments, managing guest expectations, and supporting the Mountain School team in a fast-paced, high-pressure environment. Representatives provide guest service at sales and check-in locations, handle communications and clerical work, coordinate lesson assignments, and may occasionally assist with outdoor lesson check-ins. The position is primarily in an indoor, guest-facing office, with occasional outdoor work in winter conditions. The schedule is variable, typically 8:00 AM–4:30 PM, on a five-day work week that includes weekends and holidays. The season runs from mid-November to mid-April. Seasonal full-time and part-time positions are available.

Requirements

• Confident, friendly, emotionally intelligent guest-service approach in person and over the phone.
• Ability to retain and communicate detailed information about programs, pricing, and resort logistics.
• Proficiency with Microsoft Office, Google Workspace, and general office equipment.
• Previous experience in sales or customer service; snowsports or hospitality experience is ideal.
• Ability to prioritize tasks, stay organized, and perform under pressure in a busy, unpredictable environment.
• Willingness to work outdoors in cold, snowy conditions when needed.
• Ability to stand for extended periods and maintain mental focus despite frequent interruptions.
• Must comply with uniform standards and scheduling requirements, including weekends and holidays.
• Willingness to stay overnight at the resort if necessary due to weather or road closures.

Nice To Haves

• Experience with RTP and Flaik systems.
• Familiarity with skiing or snowboarding.

Responsibilities

• Provide accurate information about Mountain School programs and resort services.
• Greet and assist guests at sales and check-in locations.
• Use point-of-sale systems to book lessons, issue lift tickets, and process payments.
• Coordinate lesson assignments with supervisors and instructors.
• Respond professionally and empathetically to phone calls, voicemails, and emails, including complaints and complex requests.
• Maintain a clean, organized, and welcoming workspace.
• Occasionally assist with outdoor lesson check-ins.
• Balance the register and complete clerical tasks accurately.
• Support the Mountain School management team with additional tasks as needed.

Benefits

• Free ski pass and comp ticket benefits.
• Employee discounts at Snowbird eateries, retail shops, lodging, daycare, and Mountain School.
• Medical, dental, vision, and accident insurance, based on position.
• 401(k) retirement plan.
• Discounts with Powdr partners.
• Free transportation via UTA Bus, Rideshare Vans, Alta Shuttles, and Employee Shuttles.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed