Membership Representative - Black Mountain
About The Position
The Membership Representative is a visible, customer-facing role at the Black Mountain YMCA, responsible for creating a welcoming environment for members and prospective members of all backgrounds and abilities. The representative greets visitors, explains the value of YMCA membership and the Y’s community work, supports membership sales and program registration, and helps connect members with offerings such as swim lessons, sports, and childcare. The role also contributes to member retention by providing helpful service in person and by phone, maintaining a safe facility, and following YMCA policies and emergency procedures. The position is part-time and hourly, with varied hours and hiring focused on nights and weekends.
Requirements
- Must be at least 16 years old.
- Ability to perform all CPR and First Aid skills and/or assist as needed in emergency situations.
- Strong human relations skills and the ability to communicate effectively and manage information with peers, staff, and volunteers.
- Ability to clearly see, hear, and speak; bend, stand, stoop, and walk; and move constantly and quickly to various locations throughout the facility.
- Ability to comprehend and communicate written and verbal instructions.
Nice To Haves
- GED or high school diploma.
- Bilingual English-Spanish skills.
- Working knowledge of computers, or ability to learn within 90 days; MS Word, MS Excel, and Daxko experience are helpful.
- At least one year of paid or volunteer work experience related to customer service.
Responsibilities
- Welcome and greet members and prospective members as they enter the facility.
- Communicate the value and benefits of YMCA membership and the YMCA’s role as a nonprofit in the community.
- Use Daxko Operations software to sell and update memberships and register participants for programs.
- Understand program offerings, pricing, business policies, and procedures, and use Daxko Operations proficiently.
- Provide excellent service to members, guests, and program participants in person and by phone, contributing to member retention.
- Give engaging, cause-driven tours to prospective members, highlighting the Y’s community work and membership value.
- Help maintain a safe environment by enforcing YMCA policies, rules, regulations, and procedures; address unsafe behaviors or conditions; and follow emergency and safety protocols.
- Attend required staff meetings and trainings.
- Perform other duties as assigned.
Benefits
- Free individual membership to all YMCA of WNC locations.
- Discounted membership for household members.
- Discounted program fees, including swim lessons, youth sports, and summer camp.
- Option to start a 403(b) smart savings account on the first day of employment and become eligible for the YMCA retirement plan.
- Professional development opportunities through local and Y-USA trainings.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
